Ads Support Specialist - €920 A Month

Ai Platform; Lisboa; On-site; EUR 25,000 - 36,000; Full time

Benefits offered by this job

Training program

Job summary

Ai Platform in Lisbon is seeking an Ads Support Specialist to assist users with advertising on our platform. You will handle inquiries across email, chat, and phone, troubleshoot issues, and guide users through policies and platform guidelines to ensure a positive experience.

The role emphasizes reactive support, rapid problem solving, and maintaining high customer satisfaction through structured case management and ongoing training opportunities.

Qualifications

• Proven troubleshooting and problem-solving skills.
• Excellent written and verbal communication across digital channels.
• Ability to work in a fast-paced, 24/7 rotating shifts environment.

Responsibilities

• Provide reactive support via email, chat, and phone for ads, accounts, payments, and platform functions.
• Identify and resolve technical issues affecting ad creation, delivery, and billing.
• Educate users on policies and guidelines to help them navigate tools independently.
• Manage cases to achieve high first-contact resolution and escalate complex issues to specialized teams.
• Maintain high-quality service and customer satisfaction.

Skills

Troubleshooting

Analytical thinking

Communication

Customer care

Job description

We are seeking a dedicated and client-oriented

Ads Support Specialist

to join our team in Lisbon. In this role, you will be part of a team helping users successfully manage their advertising experience on the platform of a leading global American AI research and deployment organization. You will deliver top-tier support services across multiple communication channels, focusing on troubleshooting, issue resolution, and delivering an outstanding customer experience.

Key Responsibilities

Customer Support:

Provide reactive support to users by investigating and resolving inquiries regarding advertisements, ad accounts, payments, account access, and platform functionality via email, chat, and phone.

Technical Troubleshooting:

Identify and troubleshoot technical issues affecting ad creation, publication, delivery, billing, or account performance, ensuring timely and accurate resolutions.

Guidance & Education:

Assist users in understanding advertising policies, account requirements, and platform guidelines, helping them navigate tools and resolve issues independently.

Escalation & Case Management:

Efficiently manage customer cases to achieve high first-contact resolution rates and elevate complex technical issues to specialized teams with proper documentation.

Quality & Satisfaction

Consistently meet quality standards and deliver high-quality service that exceeds user expectations.

Work Schedule & Training

Work Schedule:

40 hours per week, 8-hour daily shifts with 1-hour lunch break. The project operates 24/7 with rotating shift schedules provided 10 days in advance.

Comprehensive Training Program:

Includes a 15-working-day intensive training program (8 hours/day) covering software tools, client product knowledge, customer management, and on-the-job practical application.

What We Are Looking For

Fluency in

(written and spoken). Strong troubleshooting and analytical problem-solving skills. Excellent communication and customer care capabilities across digital channels (Chat, Email, Phone). Ability to work in a fast-paced environment with 24/7 rotating shifts. Interest in artificial intelligence technologies and digital advertising platforms.