Ads Support Specialist – AI Company

CB Talents; Lisboa; On-site; EUR 13,000 - 15,000; Full time

Benefits offered by this job

Paid training

Annual leave 22 days

Career development

Internal mobility

Job summary

CB Talents in Lisbon, Portugal, is seeking an English-speaking Customer Support Specialist to join an international team supporting users of a leading AI platform. You will assist consumers and business users with account, billing, product and technical issues while delivering an excellent customer experience.

The role is on-site in Lisbon, requires C1-C2 English, strong communication, and the ability to explain technical information clearly.

Qualifications

• C1-C2 level English
• Experience in customer support or similar roles
• Comfortable with technology and digital platforms

Responsibilities

• Support customers across multiple channels
• Assist with billing and invoicing questions
• Troubleshoot account access and product issues
• Guide customers on platform usage and features
• Provide clear, timely solutions
• Work with an international support team

Skills

English fluency

Customer support

Tech literacy

Communication

Job description

Location: Lisbon, Portugal
Work Model: On-site
Language: English
Schedule: Full-time, 40 hours per week | Day shifts between 07:00 and 22:00
Industry: Artificial Intelligence / Technology

About the Opportunity

Are you passionate about technology and interested in working with one of the leading companies in the artificial intelligence industry?

We are looking for an English-speaking Customer Support Specialist to join an international team supporting users of a leading AI research and deployment company.

You will assist both consumers and business users of an advanced AI platform, helping them solve account, billing, product, and technical-related issues while delivering an excellent customer experience.

What You Will Do

• Support customers across multiple communication channels
• Assist with billing and invoicing-related questions
• Troubleshoot account access and product-related issues
• Guide customers on how to use the platform and its features
• Provide clear, accurate, and timely solutions
• Handle customer cases efficiently while meeting service and quality standards
• Work collaboratively within an international and multicultural support team

What We Are Looking For

• C1-C2 level English
• Previous experience in Customer Support, Customer Service, Technical Support, Helpdesk, Customer Success, or a similar customer-facing role
• Comfortable working with technology and digital platforms
• Strong communication and problem-solving skills
• Ability to explain technical information clearly to customers
• Customer-oriented and able to work in a fast-paced environment
• Available to work full-time on rotating day shifts between 07:00 and 22:00
• Currently based in Lisbon or able to work on-site in Lisbon
• EU citizenship or valid authorization to work in Portugal

Salary & Benefits

• Total monthly gross package: approximately €1,250
• 22 days of annual leave
• Paid training
• International and multicultural working environment
• Career development and internal mobility opportunities

Why Join?

This is an opportunity to combine customer support experience with one of the fastest-growing areas in technology.

You will gain hands-on experience supporting an advanced AI product, strengthen your troubleshooting and communication skills, and work in an international BPO environment with opportunities for further professional development.