Account Services Management Consultant

Dell Technologies; Lisboa; On-site; EUR 38,000 - 52,000; Full time

Job summary

Dell Technologies Inc. in Lisbon seeks an Account Services Management Consultant to support our largest, most strategic customers. You will be assigned to a specific area, region, or division and act as a trusted advisor for service delivery and customer experience.

You will collaborate with Dell resources to resolve incidents, drive proactive activities promoting system health, and ensure overall customer satisfaction.

Responsibilities

• Build relationships within accounts to become a trusted advisor for service delivery and customer experience.
• Collaborate with Dell resources to ensure incident resolution, drive proactive activities promoting system health and customer satisfaction.

Job description

Account Services Management Consultant

As an Account Services Management Consultant, you are a key member of the Dell Services Team who supports our largest and most strategically important customers. Assigned to a specific area, region, or division, you will build relationships within accounts to become a support services trusted advisor. You will be focused on the total customer experience and satisfaction, collaborating with various Dell resources to ensure incident resolution, drive proactive activities promoting system health and customer satisfaction.