Account Operations Manager

Toptal; Portugal; Remote; EUR 50,000 - 75,000; Full time

Job summary

A leading global talent network is seeking an Account Operations Manager to oversee client accounts and ensure operational processes run smoothly. The ideal candidate will have 3–5 years of experience in account operations and project coordination, with strong skills in Salesforce and Excel. This remote position offers full-time employment, focused on supporting client success through effective management and communication.

Qualifications

• 3–5+ years in account operations, project coordination, or client services within client-facing environments.
• Proven ability to manage complex workflows and stakeholders.
• Strong relationship-building skills with client commitment.

Responsibilities

• Oversee day-to-day operational processes for client accounts.
• Lead internal meetings and maintain data accuracy in Salesforce.
• Collaborate with Legal and Finance to manage contracts and billing.

Skills

Account operations

Project coordination

Relationship-building

Excel/Google Sheets

Salesforce

Problem-solving

Education

Bachelor’s degree or equivalent experience

Tools

Salesforce

Tableau

Excel/Google Sheets

Job description

Account Operations Manager at Toptal

Toptal is a global network of top talent that enables companies to scale teams on demand. With over $200 million in annual revenue and a fully remote workforce, we combine virtual teamwork with a support structure that encourages innovation and fun.

As the Account Operations Manager (AOM), you will be the operational backbone for our most strategic client accounts. You will partner closely with Sales, Matching, Legal, and Finance to own processes, maintain data accuracy, and communicate with clients, ensuring smooth engagement delivery and exceptional client and talent experiences.

This is a remote position. We do not offer visa sponsorship or assistance. Resumes and communication must be submitted in English.

Responsibilities

The following information is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all duties, responsibilities, or required skills.

• Oversee day-to-day operational processes that keep client accounts running smoothly, from first open opportunity through active engagements.
• Lead internal cadence meetings, track and update opportunities in Salesforce, maintain master sheet and platform data accuracy, and coordinate with Sales and Matching to remove blockers and keep hiring pipelines moving.
• Work directly with client counterparts to align on operational details, follow up on open positions, negotiate timelines, confirm purchase orders and budgets, and address process changes or special requirements.
• Collaborate with Legal to ensure contracts, NDAs, and background checks are completed accurately, and with Finance to resolve billing issues, process payments, and manage budget compliance.
• Handle EOR-specific requirements, oversee onboarding workflows, manage equipment logistics, and ensure timesheet and payment compliance for talent.
• Bring structure, attention to detail, proactive communication, and a client‑first mindset to deliver a seamless experience for both clients and talent.

Qualifications and Job Requirements

• Bachelor’s degree or equivalent experience.
• 3–5+ years in account operations, project coordination, or client services within fast‑paced, client‑facing environments.
• Proven ability to manage complex workflows and stakeholders, including direct collaboration with clients.
• Strong relationship‑building skills with a deep commitment to client success and satisfaction across delivery quality, communication, and long‑term outcomes.
• Advanced Excel/Google Sheets skills, including data analysis, reporting, and tracker development; confident working with numbers and building useful outputs for client teams.
• Strong experience with Salesforce, Tableau, Excel/Sheets, Word/Docs, and operational tracking tools or Vendor Management Systems.
• Solid ability to read, interpret, and work with legal documents in a sales or delivery environment, including NDAs and SOWs.
• Able to identify risks, understand client requirements, and propose accurate edits.
• Strong critical thinking and problem‑solving skills, with the ability to proactively identify issues, anticipate roadblocks, and think several steps ahead.
• Highly organized, with excellent prioritization and time management skills to handle shifting timelines and multiple client demands.
• Resourceful and entrepreneurial mindset: takes ownership of account success, seeks improvement opportunities, and thrives in a high‑autonomy, high‑accountability environment.
• Strong communication skills, both written and verbal, with the ability to work independently while collaborating effectively across internal and external teams.
• You must be a world‑class individual contributor to thrive at Toptal. You will not be here just to tell other people what to do.

Seniority level: Mid‑Senior level

Employment type: Full‑time

Job function: Sales and Business Development

Industries: Technology, Information and Internet