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Technical Operations Manager Junior
Job summary
A leading fintech company is hiring a Junior Technical Operations Manager to enhance client payment experience and resolve transaction issues. You will play a key role in rolling out payment configurations and optimizing workflows while providing operational oversight. The ideal candidate should have a strong background in fintech, basic programming knowledge, and be fluent in English and Russian. This position offers full-time remote work, private insurance, and various professional development opportunities.
Benefits
Qualifications
- Experience in the fintech or payments industry as an Operations Manager/B2B technical support.
- Clear understanding of how payment systems function.
- Knowledge of transaction flows.
- Basic understanding of web architecture.
Responsibilities
- Respond to requests from first-line support regarding transactions and payment methods.
- Roll out custom payment method configurations for new clients.
- Troubleshoot payment and transaction issues.
- Ensure payment systems operate efficiently.
- Interact with payment systems.
- Analyse recurring payment problems and report findings.
Skills
Education
Tools
SOFTSWISS is hiring a Junior Technical Operations Manager to join our PSP Operations Team. You’ll act as a key point of contact for resolving transaction and payment-related issues, rolling out custom payment method setups, and analyzing recurring problems to drive improvements.
You’ll combine technical expertise in payment systems with operational oversight to enhance client experience, ensure accurate transaction processing, and support the continuous optimization of payment workflows.
- Respond tocryptical requests from first-lineocker regarding transactions and payment methods.
- Roll out custom payment method configurations for new clients on their websites.
- Troubleshoot payment and transaction issues.
- Ensure payment systems operate efficiently.
- Interact with payment systems.
- Analyse recurring payment problems and report findings.
- Work with other teams, including second-line support, Finance, Account Managers, and B2C.
- Experience in the fintech or payments industry as an Operations Manager/B2B technical support (2nd line).
- Clear understanding of how payment systems function.
- Knowledge of transaction flows.
- Basic understanding of web architecture.
- Higher or incomplete higher education, preferably technical.
- English – Upper-Intermediate or higher.
- Russian – Native.
- Basic programming knowledge (data types/ operators/ functions).
- Experience with JIRA, Jenkins, GitLab.
- Experience with monitoring systems (ELK).
- Understanding of information and application security, SSH, and access credentials.
- Full-time remote work opportunities and flexible working hours
- Private insurance
- Additional 1 Day Off per calendar year
- Sports program compensation
- Comprehensive Mental Health Programme
- Free online English lessons with a native speaker
- Generous referral program
- Training, internal workshops, and participation in international professional conferences and corporate events.
Learn more about our hiring process here – what to expect, how to prepare, and what makes SOFTSWISS different.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.