Technical Operations Manager Junior

SOFTSWISS; Remote; PLN 147,000 - 232,000; Full time

Job summary

A leading fintech company is hiring a Junior Technical Operations Manager to enhance client payment experience and resolve transaction issues. You will play a key role in rolling out payment configurations and optimizing workflows while providing operational oversight. The ideal candidate should have a strong background in fintech, basic programming knowledge, and be fluent in English and Russian. This position offers full-time remote work, private insurance, and various professional development opportunities.

Benefits

Full-time remote work opportunities and flexible working hours

Private insurance

Additional 1 Day Off per calendar year

Sports program compensation

Comprehensive Mental Health Programme

Free online English lessons with a native speaker

Generous referral program

Training, internal workshops, and participation in international professional conferences

Qualifications

• Experience in the fintech or payments industry as an Operations Manager/B2B technical support.
• Clear understanding of how payment systems function.
• Knowledge of transaction flows.
• Basic understanding of web architecture.

Responsibilities

• Respond to requests from first-line support regarding transactions and payment methods.
• Roll out custom payment method configurations for new clients.
• Troubleshoot payment and transaction issues.
• Ensure payment systems operate efficiently.
• Interact with payment systems.
• Analyse recurring payment problems and report findings.

Skills

Experience in the fintech or payments industry

Clear understanding of how payment systems function

Knowledge of transaction flows

Basic programming knowledge

English – Upper-Intermediate or higher

Russian – Native

Education

Higher or incomplete higher education, preferably technical

Tools

JIRA

Jenkins

GitLab

Job description

Overview:

SOFTSWISS is hiring a Junior Technical Operations Manager to join our PSP Operations Team. You’ll act as a key point of contact for resolving transaction and payment-related issues, rolling out custom payment method setups, and analyzing recurring problems to drive improvements.

Purpose of the Role:

You’ll combine technical expertise in payment systems with operational oversight to enhance client experience, ensure accurate transaction processing, and support the continuous optimization of payment workflows.

Key Responsibilities:

• Respond tocryptical requests from first-lineocker regarding transactions and payment methods.
• Roll out custom payment method configurations for new clients on their websites.
• Troubleshoot payment and transaction issues.
• Ensure payment systems operate efficiently.
• Interact with payment systems.
• Analyse recurring payment problems and report findings.
• Work with other teams, including second-line support, Finance, Account Managers, and B2C.

Required Experience:

• Experience in the fintech or payments industry as an Operations Manager/B2B technical support (2nd line).
• Clear understanding of how payment systems function.
• Knowledge of transaction flows.
• Basic understanding of web architecture.
• Higher or incomplete higher education, preferably technical.
• English – Upper-Intermediate or higher.
• Russian – Native.
• Basic programming knowledge (data types/ operators/ functions).

Nice to Have:

• Experience with JIRA, Jenkins, GitLab.
• Experience with monitoring systems (ELK).
• Understanding of information and application security, SSH, and access credentials.

Our Benefits:

• Full-time remote work opportunities and flexible working hours
• Private insurance
• Additional 1 Day Off per calendar year
• Sports program compensation
• Comprehensive Mental Health Programme
• Free online English lessons with a native speaker
• Generous referral program
• Training, internal workshops, and participation in international professional conferences and corporate events.

Learn more about our hiring process here – what to expect, how to prepare, and what makes SOFTSWISS different.