Senior Customer Success & Service Delivery Lead (Remote)

F5 Networks, Inc.; Remote; PLN 252,000 - 337,000; Full time

Job summary

A leading tech company is seeking a Senior Services Delivery Manager in Poland. The role involves managing customer relationships, ensuring high satisfaction, and leading service deliverables. The ideal candidate will have 8 years of experience in customer service management and strong communication skills. Responsibilities include developing customer service improvement plans and analyzing service delivery data. This position offers flexibility to work from home and may require travel up to 60%.

Qualifications

• 8 years management experience in a customer service role.
• Experience in technical support role is a plus.
• Fluency in English (written and oral) is required.

Responsibilities

• Accountable for customer satisfaction and operational results.
• Manage customer interactions and ensure effective communication.
• Lead service delivery meetings and enhance customer service.

Skills

Effective communication skills

Negotiation skills

Customer service experience

Data analysis skills

ITIL foundation knowledge

Project Management understanding

Education

BA/BS or equivalent

Tools

Case management systems

Workforce management programs

Job description

A leading tech company is seeking a Senior Services Delivery Manager in Poland. The role involves managing customer relationships, ensuring high satisfaction, and leading service deliverables. The ideal candidate will have 8 years of experience in customer service management and strong communication skills. Responsibilities include developing customer service improvement plans and analyzing service delivery data. This position offers flexibility to work from home and may require travel up to 60%.