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Swedish E-commerce Support Specialist — Remote in Portugal
Descripción de la vacante
A leading recruitment firm is seeking a Swedish Customer Support Specialist to assist users in Portugal. This remote full-time role involves helping customers with order inquiries and ensuring GDPR compliance. Candidates should have C2-level Swedish, fluent English, and great communication skills. Benefits include attractive salary, health insurance, and relocation support for international hires.
Servicios
Formación
- C2-level proficiency in Swedish and fluent English (C1).
- Prior experience in customer support or back-office is a plus.
- Ability to work in rotating shifts (07:00-24:00, Mon-Sun).
Responsabilidades
- Handle inquiries related to online orders: delivery, returns, refunds, and payment issues.
- Communicate with customers via phone, email, and chat.
- Ensure data security in compliance with GDPR and PCI standards.
- Escalate complex cases and follow internal procedures.
- Collaborate with logistics and financial teams.
Conocimientos
* El índice de referencia salarialse calcula en base a los salarios que ofrecen los líderes de mercado en los correspondientes sectores. Su función es guiar a los miembros Prémium a la hora de evaluar las distintas ofertas disponibles y de negociar el sueldo. El índice de referencia no es el salario indicado directamente por la empresa en particular, que podría ser muy superior o inferior.