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Enterprise Customer Success Manager — Remote-First Growth
Job summary
A digital marketing firm is seeking a Customer Success Manager to strengthen enterprise client relationships and drive growth. You will manage customer engagement, mitigate churn risks, and facilitate onboarding and training sessions. The ideal candidate has 3–5+ years in a client-facing SaaS role and native-level English proficiency. This role offers a remote-first setup, with a cozy office in Wrocław for in-person connections. Competitive benefits include 27 days PTO and medical insurance.
Benefits
Qualifications
- 3–5+ years of experience in Customer Success, Account Management, or a similar role.
- Native-level English (spoken and written). Bonus points for other languages.
- Ability to build trust quickly and simplify complex ideas.
Responsibilities
- Monitor customer health and engagement to mitigate churn risks.
- Drive upsell opportunities aligned with client growth goals.
- Facilitate onboarding sessions and training for clients.
- Collaborate with Sales, Marketing, and Product teams.
Skills
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.