Enterprise Customer Success Manager — Remote-First Growth

Surferseo; Wrocław; Remote; PLN 180,000 - 240,000; Full time

Job summary

A digital marketing firm is seeking a Customer Success Manager to strengthen enterprise client relationships and drive growth. You will manage customer engagement, mitigate churn risks, and facilitate onboarding and training sessions. The ideal candidate has 3–5+ years in a client-facing SaaS role and native-level English proficiency. This role offers a remote-first setup, with a cozy office in Wrocław for in-person connections. Competitive benefits include 27 days PTO and medical insurance.

Benefits

27 days PTO

Paid sick leave

Medical insurance

Multisport card

Development budget

Qualifications

• 3–5+ years of experience in Customer Success, Account Management, or a similar role.
• Native-level English (spoken and written). Bonus points for other languages.
• Ability to build trust quickly and simplify complex ideas.

Responsibilities

• Monitor customer health and engagement to mitigate churn risks.
• Drive upsell opportunities aligned with client growth goals.
• Facilitate onboarding sessions and training for clients.
• Collaborate with Sales, Marketing, and Product teams.

Skills

Customer Success

Account Management

Communication

Metrics interpretation

Organizational skills

Proactive problem-solving

Job description

A digital marketing firm is seeking a Customer Success Manager to strengthen enterprise client relationships and drive growth. You will manage customer engagement, mitigate churn risks, and facilitate onboarding and training sessions. The ideal candidate has 3–5+ years in a client-facing SaaS role and native-level English proficiency. This role offers a remote-first setup, with a cozy office in Wrocław for in-person connections. Competitive benefits include 27 days PTO and medical insurance.