Jobs in Gdynia, Poland

Collections Team Lead with English and French

Accenture

Level: manager/director

Working hours: Full time

remote recruitment

published 2026/01/14

Collections Team Lead

with English and French

• Develop, implement, and optimize collections strategies to ensure timely recovery of outstanding receivables.
• Monitor and manage collections performance, ensuring adherence to DSO (Days Sales Outstanding) targets and minimizing bad debt.
• Analyze customer payment trends and implement proactive measures to mitigate credit risks.
• Establish and refine collection policies, procedures, and escalation protocols to improve efficiency and effectiveness.
• Lead, coach, and develop a collections team to meet performance goals and maintain service excellence.
• Set clear targets for collections agents, track their progress, and provide feedback to drive results.
• Foster a positive and collaborative team environment, ensuring engagement and motivation.
• Collaborate with sales, finance, and customer service teams to address account issues, ensure smooth processes.
• Serve as the key point of escalation for complex collection cases, disputes, and legal proceedings.
• Develop and maintain strong relationships with key customers to ensure continued business while reducing overdue accounts.
• Track and report on key collections KPIs, such as aging reports, recovery rates, and delinquency ratios.
• Provide senior management with insights and recommendations for improving collections efficiency and reducing bad debt.
• Leverage data analytics to identify trends, assess creditworthiness, and refine collections strategies.
• Conduct regular 1:1s with team members, facilitate meeting with a client and other stakeholders.

• Education: Bachelor’s degree in Finance, Accounting, Business, or a related field.
• Experience: 2+; years in OTC, accounts receivable, or finance operations, with at least 2 years in a leadership role.
• Technical Skills:
• English and French (B2 level required)
• Proficiency in ERP systems (SAP, Oracle, or similar).
• Experience with financial reporting tools
• Soft Skills:
• Leadership and coaching
• Clear, professional, and persuasive communication with both internal teams and external customers
• Strong analytical mindset to identify issues, assess risks, and implement effective solutions
• Time management and prioritization
• Proven ability to work cross-functionally and build strong relationship with key stakeholders
• Ensuring accuracy in financial transactions, reporting, and compliance processes.
• Knowledge: Familiarity with accounting principles, credit management, and collections best practices.

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services. We offer solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song.

Accenture Operations provides business process services for specific functions, including finance and accounting; procurement and supply chain; and marketing & sales. We operate business processes with a combination of talent and data, artificial intelligence, analytics and digital technologies, helping clients to improve their productivity, customer experience and performance.

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