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Descrizione del lavoro
A remote-first technology company in Poland is seeking a Customer Success Manager for enterprise clients. This role involves building strong client relationships, managing onboarding processes, and identifying upsell opportunities. Ideal candidates will have 3-5+ years in customer success or account management. The company offers competitive salary, 27 days PTO, medical insurance, and a development budget.
Servizi
Competenze
- 3-5+ years of experience in Customer Success, Account Management, or a similar client-facing SaaS role.
- Ability to build trust quickly and communicate clearly.
- Experienced in interpreting metrics related to customer health and churn.
Mansioni
- Monitor customer health and take action to reduce churn.
- Identify upsell opportunities aligned with client growth goals.
- Conduct onboarding sessions and tailored trainings for clients.
Conoscenze
Strumenti
* Il benchmark retributivo si basa sugli obiettivi retributivi dei leader del mercato nei rispettivi settori. È pensato per orientare gli utenti Premium nella valutazione delle posizioni aperte e aiutarli a negoziare la propria retribuzione. Tale benchmark non è fornito direttamente dall'azienda, quindi la retribuzione effettiva potrà risultare anche notevolmente superiore o inferiore.