Senior Infrastructure Engineer

Glia; Remote; PLN 254,000 - 364,000; Full time

Job summary

A leading AI customer service firm is seeking a Senior Infrastructure Engineer to maintain core infrastructure, ensuring high availability and performance of cloud-native services. The ideal candidate will have experience with AWS, Kubernetes, and Terraform, alongside proficiency in Linux/Unix. The position offers a supportive remote-first setup and various benefits including a training budget and sports benefits. Join us to be part of a high-growth environment in Poland.

Benefits

Training budget

Integration events

Apple equipment

Sports benefits

Home office setup

High-growth environment

Qualifications

• Experience with AWS, Kubernetes, Terraform, Linux/Unix, backend development, Go, Python, Kafka.
• Infrastructure-as-Code enthusiast and experience coding beyond scripting.

Responsibilities

• Maintain and update Glia’s core infrastructure.
• Ensure high availability, security, and performance of cloud-native services.
• Troubleshoot and resolve infrastructure-related issues.
• Improve our security posture.
• Implement and manage infrastructure pipelines.
• Consult other teams on infrastructure-related topics.

Skills

Experience building and maintaining highly available systems

Experience working with cloud infrastructure and running containerized applications

Comfortable with Linux/Unix tools and ecosystem

Proficiency in written and spoken English

Tools

AWS

Kubernetes

Terraform

Go

Python

Kafka

Jira

Git

Jenkins

Job description

Senior Infrastructure Engineer, Platform @ Glia

Polska

About Glia

Glia is the leading AI customer service solution for banks and credit unions. Our platform unifies AI and human agents across every voice and digital conversation through our proprietary ChannelLess® Architecture. With AI for All™, organizations overcome the tradeoff between efficiency and experience by using AI to automate conversations and elevate service operations.

Valued at over $1 billion and named a Deloitte Technology Fast 500™ company for five consecutive years, Glia powers over 700 financial institutions and maintains an industry‑leading 72 NPS. We’re also certified as a Great Place to Work, with 98% employee satisfaction.

The team’s setup

Team Infrastructure has engineers in Estonia, Portugal and Poland. Our processes are optimized for remote collaboration. While we are remote‑first, we have physical offices in both Tallinn and Tartu, so you’ll have the option to work from there if you prefer. We work in the Eastern European time zone (EET/EEST) and are hiring for this role in Estonia and Poland.

Our tech stack

• Infrastructure: AWS, Kubernetes (AWS EKS), Istio, APISIX
• Persistence: Amazon RDS for PostgreSQL, Apache Druid, Snowflake
• Cache: Amazon ElastiCache for Redis
• Event Streaming: Apache Kafka
• Message Broker: RabbitMQ
• Monitoring: DataDog
• CI/CD: Jenkins
• Infrastructure as Code: Terraform, Ansible
• Backend: Elixir and Ruby
• Frontend: JavaScript and ReactJS
• Native mobile SDKs: Java and Swift
• Infrastructure tooling: Golang and Python

Responsibilities

• Maintain and update Glia’s core infrastructure.
• Ensure high availability, security, and performance of cloud‑native services.
• Troubleshoot and resolve infrastructure‑related issues.
• Improve our security posture.
• Implement and manage infrastructure pipelines.
• Implement support for telemetry.
• Consult other teams on infrastructure‑related topics.
• Work with third‑party vendors and service providers.

Qualifications

• Experience building and maintaining highly available systems.
• Experience working with cloud infrastructure and running containerized applications.
• Comfortable with Linux/Unix tools and ecosystem.
• Infrastructure‑as‑Code enthusiast and experience coding beyond scripting.
• Proficiency in written and spoken English.
• Experience with AWS, Kubernetes, Terraform, Linux/Unix, backend development, Go, Python, Kafka.
• Familiarity with Jira, Git, Jenkins.

Benefits

• Training budget.
• Integration events.
• Apple equipment.
• Sports benefits.
• Home office setup.
• High‑growth environment.