VIP Relationship Manager, Poland

Bybit EU GmbH; Warszawa; On-site; PLN 130,000 - 180,000; Full time

Job summary

Bybit EU GmbH in Poland (Warsaw) seeks an enthusiastic Relationship Manager to serve as the primary contact for VIP clients in the region, enhancing customer experience, fostering loyalty and driving business success. The role involves client acquisition, high-touch relationship management, and collaboration with multiple departments to provide tailored solutions.

The ideal candidate will manage Polish- and German-speaking clients, bring experience from trading platforms or international

Qualifications

• Experience with client services and sales in international finance or crypto space.
• Proven ability to manage a portfolio of high-value clients.
• Fluent Polish and German language skills.
• Ability to work under pressure and meet tight deadlines.

Responsibilities

• Acquire new VIP clients and manage relationships across a portfolio.
• Provide tailored VIP support and account management for Polish- and German-speaking clients.
• Build rapport and expand relationships through frequent communication.
• Develop and optimize customer service processes and rules; track key customers' status.
• Analyze client behavior and prepare key customer analysis reports.
• Coordinate with stakeholders across departments to deliver excellent service.

Skills

Client management

Relationship building

Strong communication

German language

Polish language

Sales experience

Cross-cultural communication

Analytical skills

Tools

CRM software

Job description

Established in 2018, Bybit is one of the world's leading cryptocurrency exchanges and digital financial platforms, serving over 80 million users across more than 200 countries and regions. Powered by world-class technology and a user-first mindset, Bybit delivers a seamless ecosystem across trading, payments, wealth management, custody, institutional services, and Web3 - connecting users to the future of digital finance.

Our core values define how we build. We listen, care and improve to create products and experiences that put users first. Backed by a global team of ambitious builders, problem-solvers, and innovators, we foster a high-performance and fast-moving environment where talent is empowered to drive real impact at the global scale. Supported by 24/7 multilingual customer service and a strong commitment to innovation, we are shaping the future of finance through technology, collaboration, and bold execution.

Today, Bybit is recognized as one of the most trusted and transparent platforms in the digital asset industry, continuing to expand its global presence while building the infrastructure for the next generation of financial services.

• Job Overview:
• We are looking for an enthusiastic Relationship Manager to join our team in Poland, and serve as the primary point of contact, to further enhance customer experience, foster client loyalty, and drive business success in the region.
• Responsibilities:
• Perform client acquisition and strong relationship management with a portfolio of global VIP clients;
• Provide tailored VIP support and account management for Polish- and German-speaking clients;
• Build rapport, including enhancing and expanding relationships with existing clients via frequent and sustained communication;
• Building key customer service processes and systems, formulating management rules, and tracking the status of key customers;
• Analyze the clients' behavior, identify their unspoken needs, prepare key customer analysis reports;
• Liaise with various stakeholders from different departments to provide optimal excellent service solutions and experience.
• Qualifications:
• Client portfolio including institutional clients, high net-worth individuals, private bank customers with brokers, futures institutions or commercial banks, etc;
• Experience working in trading platforms or exchanges is highly advantageous;
• Prior working experience in sales and client services function with international financial background in banking, investments, etc. is preferred;
• Strong communication and written skills;
• Able to work under pressure and tight deadlines while maintaining good multi-tasking skills;
• Demonstrates enthusiasm for the rapidly evolving crypto industry and stays up-to-date with the latest trends and innovations.
• Fluent in Polish and German

Why Join Us

At Bybit, we are committed to fostering a supportive and enriching work environment.

Our benefits include:

- Study Growth Fund: We support your professional development and continuous learning.

- Internal Events: Participate in regular team-building activities, workshops, and events designed to promote collaboration and innovation.

- Global Collaboration: Be part of a diverse, international team, working alongside colleagues from around the world.

- Career Advancement: Access opportunities for growth and advancement within a rapidly expanding global company.

- Internal Mobility: Grow with us- Your long-term development is important to us. We offer internal job opportunities to help build your career path.