VIP Crypto Relationship Manager (Polish & German)

Bybit EU GmbH

Warszawa

On-site

PLN 130,000 - 180,000

Full time

3 days ago

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Job summary

Bybit EU GmbH in Poland (Warsaw) seeks an enthusiastic Relationship Manager to serve as the primary contact for VIP clients in the region, enhancing customer experience, fostering loyalty and driving business success. The role involves client acquisition, high-touch relationship management, and collaboration with multiple departments to provide tailored solutions.

The ideal candidate will manage Polish- and German-speaking clients, bring experience from trading platforms or international

Qualifications

Experience with client services and sales in international finance or crypto space.
Proven ability to manage a portfolio of high-value clients.
Fluent Polish and German language skills.
Ability to work under pressure and meet tight deadlines.

Responsibilities

Acquire new VIP clients and manage relationships across a portfolio.
Provide tailored VIP support and account management for Polish- and German-speaking clients.
Build rapport and expand relationships through frequent communication.
Develop and optimize customer service processes and rules; track key customers' status.
Analyze client behavior and prepare key customer analysis reports.
Coordinate with stakeholders across departments to deliver excellent service.