Travel Advisor with Turkish

Concentrix; Katowice; On-site; PLN 56,000 - 89,000; Full time

Benefits offered by this job

Modern workplace Katowice

Team-building events

Paid training

Team leader support

Referral bonus

Job summary

Concentrix in Katowice, Poland invites applications for a Travel Advisor with Turkish. The role involves assisting customers via phone, chat, and email, handling sensitive information with care, and delivering a warm, empathetic service approach.

The successful candidate will join a team focused on high-quality customer experiences at a modern workplace in the heart of Katowice. The position requires Turkish (C1) and English (B2), flexibility with hours (including weekends and public holidays),

Qualifications

• Turkish language at C1 level and English at least B2 level.
• Availability to work flexible hours, including weekends and public holidays.
• Experience in customer service or travel/airline industries preferred.

Responsibilities

• Respond to customers by phone, chat, and e-mail (inbound and outbound).
• Handle confidential customer information with discretion.
• Maintain a patient, empathetic, and proactive communication style.

Skills

Turkish language

English proficiency

Job description

Job Title

Travel Advisor with Turkish

Your Responsibilities

• Responding to customers via phone, chat, and e-mail (outbound and inbound).
• Working with confidential customer information and treating it sensitively.
• Presenting proactive, patient, empathetic and understanding attitude.

Our Requirements

• Turkish language skills (C1 level) and English (min. B2 level)
• Availability to work flexible hours, sometimes on weekends and local public holidays.
• Previous experience in customer service/call center/tourism industry/airline industry is preferred.

What we offer

• Modern workplace in the heart of Katowice.
• Team-building events.
• Fully paid training to prepare you for direct contact with customers.
• Team leader support at every stage of cooperation.
• Work with friends - the opportunity to receive a bonus for referring friends.