Technical Support Specialist

Vagabond People Consulting; Warszawa; In loco; PLN 140.000 - 190.000; Tempo pieno

Descrizione del lavoro

Vagabond People Consulting is seeking a qualified engineer to onboard partners for hardware and software solutions, and to provide expert technical support and training across precision agriculture and related industries.

The role requires 3+ years in customer service/technical support and strong problem-solving, with fluency in Polish and professional English. You will train and support partners, collaborate with sales, and develop training materials as needed.

Competenze

• Bachelor's degree in engineering, preferably in precision industries.
• Minimum 3 years in customer service/technical support or technical training in agriculture machinery, positioning/navigation, LiDAR mapping, unmanned surveying, construction engineering, GIS, land surveying.
• Fluency in Polish and professional English – written and oral – are mandatory.
• Possess strong problem-solving skills and excellent analytical skills.
• Presentation and public speaking skills, including training and technical demonstrations.
• Comfort with learning new computer applications.

Mansioni

• Onboard new partners from a hardware and software perspective.
• Provide timely technical support and training via email, phone, web conference and in person.
• Develop and manage relationships with resellers and clients, handling product updates and technical requests.
• Perform problem analysis to resolve issues, including testing, troubleshooting and identifying bugs/enhancements.
• Support sales as a technical expert/consultant for precision agriculture.
• Develop and update training materials.

Conoscenze

Problem solving

Analytical skills

Public speaking

Technical training

Formazione

Bachelor's degree in engineering

Descrizione del lavoro

About the Company

Our client is a global Geospatial & Navigation t echnology company headquartered in China, specializing in high-precision positioning, navigation, surveying, mapping, and automation solutions.

With a strong international presence, the company provides advanced technologies and solutions across industries including geospatial, construction, agriculture, autonomous systems, robotics, and industrial applications.

With a large global team and operations across multiple international markets, the company is continuing to expand and is looking for talented professionals to join its growing international organization.

Responsibilities:

• 1. Ensure the successful onboarding of new partners from both a hardware and software perspective.
• 2. Provide timely technical support and training on product needs and issues via email, phone, web conference and in person.
• 3. Develop and manage the relationship with resellers and clients, being responsible for their product updates and technical requests.
• 4. Perform problem analysis to resolve product related issues including follow-up, testing, troubleshooting and identifying bugs and possible enhancements.
• 5. Support sales functions as a technical expert/consultant for precision agriculture.
• 6. Develop and update training materials.

Requirements:

• 1. Bachelor's degree in engineering, preferably in precision industries (digital construction, building construction).
• 2. Minimum of 3 years of effective experience in customer service/technical support or technical training in agriculture machinery, positioning/navigation, LiDAR mapping, unmanned surveying, construction engineering, GIS, land surveying.
• 3. Fluency in Polish and professional level of English – written and oral – are mandatory.
• 4. Possess strong problem-solving skills and excellent analytical skills.
• 5. Presentation and public speaking skills, including training and technical demonstrations.
• 6. Comfort with learning new computer applications.