Technical Support Engineer – Precision Agriculture & GNSS

Cross Border Talents; Warszawa; In loco; PLN 60.000 - 90.000; Tempo pieno

Descrizione del lavoro

Cross Border Talents is seeking a technical onboarding and training specialist to support our precision agriculture and geospatial product lines. You will onboard partners, provide expert technical training, and coordinate with resellers and customers to ensure successful deployments.

The ideal candidate has a engineering background and 3+ years in customer service, technical support, or training, with fluency in Polish and professional English, plus strong problem-solving and presentation

Competenze

• Bachelor-level engineering degree required.
• 3+ years in customer service/technical support or technical training in relevant fields.

Mansioni

• Ensure onboarding of new partners from hardware and software perspective.
• Provide timely technical support and training via email, phone, web conference and in person.
• Develop and manage relationships with resellers and clients; handle product updates and technical requests.
• Perform problem analysis to resolve product-related issues, including testing and bug identification.
• Support sales as a technical expert/consultant for precision agriculture.
• Develop and update training materials.

Conoscenze

Technical support

Training delivery

Public speaking

Problem solving

Analytical skills

Learning new software

Formazione

Bachelor's degree in engineering

Descrizione del lavoro

About the Company

Our client is a global technology company headquartered in China, specializing in high-precision positioning, navigation, surveying, mapping, and automation solutions.

With a strong international presence, the company provides advanced technologies and solutions across industries including geospatial, construction, agriculture, autonomous systems, robotics, and industrial applications.

With a large global team and operations across multiple international markets, the company is continuing to expand and is looking for talented professionals to join its growing international organization.

Responsibilities:

• 1. Ensure the successful onboarding of new partners from both a hardware and software perspective.


• 2. Provide timely technical support and training on product needs and issues via email, phone, web conference and in person.


• 3. Develop and manage the relationship with resellers and clients, being responsible for their product updates and technical requests.


• 4. Perform problem analysis to resolve product related issues including follow-up, testing, troubleshooting and identifying bugs and possible enhancements.


• 5. Support sales functions as a technical expert/consultant for precision agriculture.


• 6. Develop and update training materials.

Requirements:

• 1. Bachelor's degree in engineering, preferably in precision industries (digital construction, building construction).


• 2. Minimum of 3 years of effective experience in customer service/technical support or technical training in agriculture machinery, positioning/navigation, LiDAR mapping, unmanned surveying, construction engineering, GIS, land surveying.


• 3. Fluency in Polish and professional level of English - written and oral - are mandatory.


• 4. Possess strong problem-solving skills and excellent analytical skills.


• 5. Presentation and public speaking skills, including training and technical demonstrations.


• 6. Comfort with learning new computer applications.