Technical Support Specialist

Cross Border Talents; Warszawa; In loco; PLN 120.000 - 180.000; Tempo pieno

Descrizione del lavoro

Cross Border Talents is seeking a skilled engineer to onboard partners from hardware and software, provide timely technical support and training, and manage relationships with resellers and clients.

You will analyze product issues, assist sales as a technical expert for precision agriculture, and develop training materials. A Bachelor's degree in engineering and 3+ years of related experience, plus fluent Polish and professional English, are required.

Competenze

• Bachelor's degree in engineering, preferably in precision industries.
• Minimum of 3 years experience in customer service/technical support or technical training in agriculture machinery, positioning/navigation, LiDAR mapping, unmanned surveying, construction engineering, GIS, land surveying.
• Fluency in Polish and professional level of English – written and oral – are mandatory.
• Strong problem-solving skills and excellent analytical skills.
• Presentation and public speaking skills, including training and technical demonstrations.
• Comfort with learning new computer applications.

Mansioni

• Onboard new partners from hardware and software perspectives.
• Provide timely technical support and training on product needs and issues via email, phone, web conference and in person.
• Develop and manage the relationship with resellers and clients, being responsible for their product updates and technical requests.
• Perform problem analysis to resolve product related issues including follow-up, testing, troubleshooting and identifying bugs and possible enhancements.
• Support sales functions as a technical expert/consultant for precision agriculture.
• Develop and update training materials.

Conoscenze

Polish language fluency

English proficiency

Public speaking

Training delivery

Problem-solving

Analytical skills

Formazione

Bachelor's degree in engineering

Descrizione del lavoro

About the Company

Our client is a global Geospatial & Navigation t echnology company headquartered in China, specializing in high-precision positioning, navigation, surveying, mapping, and automation solutions.

With a strong international presence, the company provides advanced technologies and solutions across industries including geospatial, construction, agriculture, autonomous systems, robotics, and industrial applications.

With a large global team and operations across multiple international markets, the company is continuing to expand and is looking for talented professionals to join its growing international organization.

Responsibilities:

• 1. Ensure the successful onboarding of new partners from both a hardware and software perspective.
• 2. Provide timely technical support and training on product needs and issues via email, phone, web conference and in person.
• 3. Develop and manage the relationship with resellers and clients, being responsible for their product updates and technical requests.
• 4. Perform problem analysis to resolve product related issues including follow-up, testing, troubleshooting and identifying bugs and possible enhancements.
• 5. Support sales functions as a technical expert/consultant for precision agriculture.
• 6. Develop and update training materials.

Requirements:

• 1. Bachelor's degree in engineering, preferably in precision industries (digital construction, building construction).
• 2. Minimum of 3 years of effective experience in customer service/technical support or technical training in agriculture machinery, positioning/navigation, LiDAR mapping, unmanned surveying, construction engineering, GIS, land surveying.
• 3. Fluency in Polish and professional level of English – written and oral – are mandatory.
• 4. Possess strong problem-solving skills and excellent analytical skills.
• 5. Presentation and public speaking skills, including training and technical demonstrations.
• 6. Comfort with learning new computer applications.