Technical Support Engineer

Vagabond People Consulting; Warszawa; On-site; PLN 60,000 - 90,000; Full time

Job summary

Vagabond People Consulting has a client in the technology sector seeking a Technical Support Engineer to manage onboarding of partners, provide timely technical assistance, and train users across geospatial and automation products.

The role requires a engineering degree and at least 3 years in technical support or training in related fields, with fluent Polish and professional English. Strong problem-solving and presentation skills are essential, along with adaptability to new software.

Qualifications

• Bachelor's degree in engineering.
• Minimum 3 years in customer service/technical support or technical training.
• Fluency in Polish and professional English (written and spoken).
• Strong problem-solving and analytical abilities.
• Presentation and public speaking skills, including demonstrations.
• Comfort with learning new computer applications.

Responsibilities

• Onboard new partners from hardware and software perspectives.
• Provide timely technical support and training via email, phone, web conference and in person.
• Develop and manage relationships with resellers and clients for updates and requests.
• Analyze problems to resolve product issues, with testing and troubleshooting.
• Support sales as a technical expert for precision agriculture.
• Develop and update training materials.

Skills

Problem solving

Analytical thinking

Public speaking

Education

Bachelor's degree in engineering

Job description

About the job Technical Support Engineer

About the Company

Our client is a global technology company headquartered in China, specializing in high-precision positioning, navigation, surveying, mapping, and automation solutions.

With a strong international presence, the company provides advanced technologies and solutions across industries including geospatial, construction, agriculture, autonomous systems, robotics, and industrial applications.

With a large global team and operations across multiple international markets, the company is continuing to expand and is looking for talented professionals to join its growing international organization.

Responsibilities:

• 1. Ensure the successful onboarding of new partners from both a hardware and software perspective.
• 2. Provide timely technical support and training on product needs and issues via email, phone, web conference and in person.
• 3. Develop and manage the relationship with resellers and clients, being responsible for their product updates and technical requests.
• 4. Perform problem analysis to resolve product related issues including follow-up, testing, troubleshooting and identifying bugs and possible enhancements.
• 5. Support sales functions as a technical expert/consultant for precision agriculture.
• 6. Develop and update training materials.

Requirements:

• 1. Bachelor's degree in engineering, preferably in precision industries (digital construction, building construction).
• 2. Minimum of 3 years of effective experience in customer service/technical support or technical training in agriculture machinery, positioning/navigation, LiDAR mapping, unmanned surveying, construction engineering, GIS, land surveying.
• 3. Fluency in Polish and professional level of English – written and oral – are mandatory.
• 4. Possess strong problem-solving skills and excellent analytical skills.
• 5. Presentation and public speaking skills, including training and technical demonstrations.
• 6. Comfort with learning new computer applications.