Technical Advisor with French & Polish – 100% Remote

Concentrix; Wrocław; On-site; PLN 71,000 - 85,000; Full time

Benefits offered by this job

Remote work (100% from Poland)

Dedicated training

Development opportunities (Concentrix)

Unlimited courses access

Competitions with awards

Referral bonuses

Job summary

Concentrix is hiring a multilingual customer service specialist to handle emails in English and calls in French or Polish. You will support both individual and business customers, addressing complaints, post-warranty inquiries, and technical issues while explaining device functionality in plain language.

Work is 100% remote from Poland with dedicated training and development opportunities. The role emphasizes a customer-focused, professional approach and accurate data input.

Qualifications

• Fluent French (C1/C2) – both written and spoken.
• Fluent Polish (C2) – both written and spoken.
• Very good English (B2/C1) – both written and spoken.
• Technical understanding – interest or knowledge of electronics.

Responsibilities

• Handle customer inquiries: emails in English and calls in French or Polish.
• Support international market: individual and business customers (B2C/B2B).
• Deal with complaints, post-warranty repairs inquiries, and technical issues.
• Explain non-technical customers how electronics devices work and what's inside the device.
• Communicate in a friendly, professional, customer-focused manner to ensure service quality.
• Input data accurately and write clearly.

Skills

French fluency

Polish fluency

English proficiency

Technical understanding

Customer care

IT tools literacy

Job description

• Handle customer inquiries: e-mails in English and phone calls in French or Polish.
• Support international market: individual (B2C) and business customers (B2B).
• Deal with the following topics: complaints, inquiries regarding post-warranty repairs, and technical issues.
• Explain non-technical customers how electronics devices work, what is inside the device.
• Communicate in a friendly, professional, and customer-focused manner to care about the quality of the service.
• Input data, write quickly and clearly

Our requirements

• Fluent French (C1/C2) – both written and spoken.
• Fluent Polish (C2) – both written and spoken.
• Very good English (B2/C1) – both written and spoken.
• Technical understanding – interest or knowledge of how electronic devices work.
• Ability to deal with challenging or disappointed customers in a calm way.
• Team player, adaptable, and quality-focused with good IT tool skills.
• Experience in customer service (individual / business customers).
• Interest in a new technology and electronics trends.

What we offer

• Work at home (100% remote from Poland) and IT devices.
• Full-time position with a salary of 7 000 zł gross / month, contract of employment.
• Dedicated training - we will teach you everything.
• Development opportunities (Concentrix Academy for the future Team Leaders).
• An access to the unlimited courses (Concentrix University, LinkedIn Learning).
• Competitions with attractive awards.
• Be The Best recognition program to appreciate your attitudes and skills.
• Work with Friends and Earn: referral campaign with financial bonuses.