Technical Advisor with French & Polish – 100% Remote

Concentrix; Poznań; On-site; PLN 71,000 - 85,000; Full time

Benefits offered by this job

Remote from Poland

IT devices provided

Dedicated training

Concentrix Academy

Unlimited courses access

Competitions with awards

Be The Best recognition program

Referral bonuses

Job summary

Concentrix Poznań is seeking a multilingual Customer Support Specialist to join our remote team. You will handle inquiries via e-mail in English and calls in French or Polish, supporting both B2C and B2B customers across international markets.

We offer a full-time contract with a monthly salary of 7,000 zł gross, remote work from Poland, thorough training, and exciting development opportunities through Concentrix Academy and online courses.

Qualifications

• Fluent French (C1/C2) in written and spoken.
• Fluent Polish (C2) in written and spoken.
• Very good English (B2/C1) in written and spoken.
• Technical understanding of electronics devices.
• Ability to calmly handle challenging customers.
• Team player with IT skills and a quality focus.
• Experience in customer service (B2C and B2B).
• Interest in technology and electronics trends.

Responsibilities

• Handle customer inquiries: e-mails in English and phone calls in French or Polish.
• Support international market: individual (B2C) and business customers (B2B).
• Deal with topics: complaints, post-warranty repairs, and technical issues.
• Explain non-technical customers how electronics devices work, what is inside the device.
• Communicate in a friendly, professional, and customer-focused manner to care about the quality of the service.
• Input data, write quickly and clearly

Skills

Fluent French

Fluent Polish

English proficiency

Customer service experience

IT tools

Team player

Tools

IT tools

Job description

• Handle customer inquiries: e-mails in English and phone calls in French or Polish.
• Support international market: individual (B2C) and business customers (B2B).
• Deal with the following topics: complaints, inquiries regarding post-warranty repairs, and technical issues.
• Explain non-technical customers how electronics devices work, what is inside the device.
• Communicate in a friendly, professional, and customer-focused manner to care about the quality of the service.
• Input data, write quickly and clearly

Our requirements

• Fluent French (C1/C2) – both written and spoken.
• Fluent Polish (C2) – both written and spoken.
• Very good English (B2/C1) – both written and spoken.
• Technical understanding – interest or knowledge of how electronic devices work.
• Ability to deal with challenging or disappointed customers in a calm way.
• Team player, adaptable, and quality-focused with good IT tool skills.
• Experience in customer service (individual / business customers).
• Interest in a new technology and electronics trends.

What we offer

• Work at home (100% remote from Poland) and IT devices.
• Full-time position with a salary of 7 000 zł gross / month, contract of employment.
• Dedicated training - we will teach you everything.
• Development opportunities (Concentrix Academy for the future Team Leaders).
• An access to the unlimited courses (Concentrix University, LinkedIn Learning).
• Competitions with attractive awards.
• Be The Best recognition program to appreciate your attitudes and skills.
• Work with Friends and Earn: referral campaign with financial bonuses.