Team Coordinator with German, Insurance Policy Servicing

Marsh; Województwo mazowieckie; Hybrid; PLN 70,000 - 110,000; Full time

Benefits offered by this job

Hybrid work model

Office 3 days/week

Job summary

Marsh is seeking a proactive Team Coordinator for its Policy Servicing Team at the European Business Support Center in Warsaw. The role supports policy renewal activities and liaises with clients, insurers, and Marsh brokers in Germany and Austria within a hybrid work model requiring three days in the office weekly.

You will help ensure accurate, timely delivery of day-to-day activities, participate in process standardization, and collaborate with stakeholders to improve efficiency and service

Qualifications

• Fluent English and German, written and spoken.
• Experience in coordination, administration, customer service, operations, or similar roles, preferably in insurance/SSC/BPO.

Responsibilities

• Coordinate and support policy servicing activities with accuracy and timely delivery.
• Organize and prioritize BAU activities to meet deadlines and service standards.
• Coordinate communication with clients, insurers, and Marsh brokers in German-speaking countries.
• Assist with policy renewal tasks: renewal lists, loss reports, and premium proposals.
• Monitor progress and follow up on outstanding actions; identify efficiency improvements.

Skills

English

German

Coordination

Administration

Customer service

Operations

Organizational skills

Attention to detail

Proactive approach

Job description

We are seeking a talented individual to join our Policy Servicing Team at the European Business Support Center (EBSC), part of Marsh. This role is based in Warsaw and follows a hybrid working model, with a requirement to work from the office at least three days per week.

As a Team Coordinator, you will coordinate activities supporting the policy renewal process and liaise with clients, insurers, and internal stakeholders, including Marsh insurance brokers in Germany and Austria. You will help ensure the timely and accurate delivery of day-to-day activities while supporting process standardization, centralization, and efficiency initiatives.

We will count on you to:

• Coordinate and support policy servicing activities, ensuring accuracy, quality, and timely delivery.
• Organize and prioritize business-as-usual activities in line with agreed deadlines and service standards.
• Coordinate communication with clients, insurers, and Marsh insurance brokers in German-speaking countries.
• Support the policy renewal process, including the preparation of client renewal lists, claims statistics, loss reports, premium proposals, and policy summaries.
• Monitor the progress of assigned activities and follow up on outstanding actions.
• Identify opportunities for standardization, centralization, and process efficiency improvements.
• Support the implementation of process improvements and operational change initiatives.
• Maintain effective working relationships with colleagues and stakeholders.
• Share knowledge and support team members in delivering high-quality service.

What you need to have:

• A very good command of English and German, both written and spoken.
• Previous experience in coordination, administration, customer service, operations, or a similar role, preferably in the insurance sector.
• Strong organizational skills and the ability to manage multiple priorities and meet deadlines.
• The ability to work effectively in a fast-paced, international environment.
• Strong communication and stakeholder management skills.
• Attention to detail and a commitment to delivering accurate, high-quality work.
• A proactive and collaborative approach to identifying and resolving issues.

What makes you stand out:

• Experience in the insurance sector and/or an SSC/BPO environment.
• Familiarity with insurance policy servicing or renewal processes.
• Experience working with international clients, insurers, or internal stakeholders.
• Previous involvement in process standardization, centralization, transitions, or efficiency improvement initiatives.
• Knowledge of additional European languages.

Why join our team:

• We help you be your best through professional development opportunities, interesting work, and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and make an impact for colleagues, clients, and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.