Team Coordinator with French – Motor Team, Insurance Operations

Marsh; Warszawa; Hybrid; PLN 90,000 - 130,000; Full time

Job summary

Marsh in Warsaw is seeking a Team Coordinator for the Motor team in a hybrid role based in the Warsaw office. The position requires working at least three days per week in the office, supporting the Team Leader and Ops Manager across people management and operational tasks.

You will recruit, coach, and develop team members, plan new procedures, manage internal escalations, and drive process improvements while ensuring high-quality service for clients in a multinational environment.

Qualifications

• Coordination and people management experience.
• Experience in a shared service centre environment, preferably in insurance.
• Excellent command of spoken and written English and very good knowledge of French (B2).
• Strong customer service experience (3+ years).
• Ability to plan resources and track team utilization.
• Strong organizational skills and attention to detail.

Responsibilities

• Support the Team Leader or Ops Manager in people management and operations.
• Plan and develop new procedures within the team.
• Resolve internal client escalations promptly.
• Implement business-focused solutions within time/cost constraints.
• Prepare management reports and drive process improvements.
• Coordinate various projects and team initiatives.
• Support the Motor team in delivering high-quality operational services.

Skills

Coordination skills

People management

SSC experience

English & French (B2)

Customer service

Resource planning

Organizational skills

Job description

We are seeking a talented individual to join our Motor team at Marsh. This role will be based in the Warsaw office. This is a hybrid role that has a requirement of working at least three days a week in the office.

Our department has taken over operations from Marsh Europe in order to allow our colleagues to focus directly on clients. In our daily work, we strive for efficiency, high quality, and outstanding results delivered in a timely manner. Our scope of service includes policy management, claims, procurement, data management, billing, sales support activities, and more. We are at the heart of Marsh's value proposition for multinational clients, which allows us to stay closely connected to the business and colleagues across Europe.

As a Team Coordinator in the Motor team, you will be responsible for supporting the Team Leader or Ops Manager in a variety of people management and operational activities within the team.

We will count on you to:

• Manage a team of administration specialists, including recruiting, motivating, coaching, and developing team members by setting clear goals, managing and prioritizing workloads, and monitoring performance
• Plan and develop new procedures within the team's area of responsibility
• Resolve internal client escalations in a timely manner
• Implement business-focused solutions within time and/or cost constraints
• Prepare management reports
• Drive process improvements
• Coordinate various projects and team initiatives
• Support the Motor team in delivering high-quality operational services

What you need to have:

• Coordination skills and experience in people management
• Experience in a shared service centre environment, preferably in insurance (Claims, Policy Servicing, Placement, Client Onboarding)
• Excellent command of spoken and written English and very good knowledge of French, at minimum B2 level
• Strong customer service experience, ideally at least 3 years
• Ability to plan resources and track team utilization
• Strong organizational skills and attention to detail
• Ability to work effectively in a dynamic, international environment

What makes you stand out:

• Ability to build strong relationships with colleagues
• Open-minded approach and fast learning capability
• Strong oral and written communication skills

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.

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