Senior Operations Specialist with French

Marsh; Warszawa; Hybrid; PLN 120,000 - 180,000; Full time

Benefits offered by this job

Development opportunities

Hybrid work model (3 days in office)

Casual dress code

Job summary

Marsh is seeking a Senior Operations Specialist with French for its European Business Support Center in Warsaw. The role focuses on processing broker documents in English and French, accurate data entry, and contributing to continuous improvement within a hybrid work setup (office 3 days per week).

Ideal candidates have 2–3 years of relevant experience, strong analytical skills, and meticulous attention to detail.

Qualifications

• Excellent command of spoken and written English and French (B2).
• Strong analytical skills and attention to detail.
• Minimum 2–3 years of professional experience.

Responsibilities

• Handle documentation received from insurance brokers using foreign language capabilities.
• Enter data accurately into internal systems and maintain data quality.
• Identify opportunities for process improvements and share ideas with the team.
• Communicate with stakeholders to ensure alignment and timely delivery.

Skills

French language

English language

Data entry

Analytical skills

Attention to detail

Stakeholder communication

Insurance/SSC experience

Job description

Company: Marsh

Description

Our European Business Support Center (EBSC) is seeking candidates for the following position based in the Warsaw office:

Senior Operations Specialist with French

What can you expect?

EBSC has taken over operations from Marsh Europe in order to let our colleagues focus directly on clients. In our daily work, we strive for efficiency, high quality and outstanding results delivering them in a timely manner. Our scope of service includes policy management, claims, procurement, data management, billing, sales support activities and other. We are in the heart of Marsh value proposition for multinational clients, therefore our daily work allows us to stay connected to business and colleagues across Europe.

What is in it for you?

• Development opportunities
• Flexible working hours and possibility of working in a hybrid model (3 days per week working from the office)
• Casual dress code and integration events
• Attractive benefits package (including private health care - family package, prepaid restaurant or shopping card topped up every month, prepaid sports & culture card or a Multisport card, language course, unlimited access to online learning platforms, retirement plan)
• Multilingual community with an inclusive atmosphere
• Work in a people-oriented team with dynamic colleagues and leaders
• Office building in Warsaw city center

We will count on you to:

• Use your foreign language capabilities on a daily basis to handle documentation received from the insurance brokers
• Use your attention-to-detail skills for data entry in our internal systems
• Open to share your ideas to identify opportunities for improvements
• Communicate with stakeholders

What you need to have:

• Excellent command of spoken and written both English and French (B2)
• Strong analytical skills
• Excellent attention to detail
• Minimum 2-3 years of professional experience

What makes you stand out:

• Previous experience in the insurance sector and/or SSC and/or customer service area
• Ability to build relationships with colleagues
• Open-minded with fast learning capabilities
• Strong oral and written communication skills

Why join our team:

We help you be your best through professional development opportunities, interesting work and supportive leaders

We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities

Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.