Client Service Representative Facility with German

Marsh; Warszawa; Hybride; PLN 60 000 - 90 000; Plein temps

Résumé du poste

Marsh is seeking an administrative clerk to join its European Business Support Center in Warsaw. The role is hybrid, requiring at least three days in the office, and involves handling policy management, claims support, billing, and quotes.

The successful candidate will be fluent in German and English (C1), possess strong communication skills, and be capable of working across diverse insurance topics. This position offers growth opportunities within Marsh's global client base.

Qualifications

• Education in the insurance sector or comparable professional experience.
• Fluent German and English language skills (C1).
• Strong oral and written communication skills.

Responsabilités

• Serve as administrative clerk and cover the technical insurance subject area when needed.
• Communicate effectively with customers and insurers.
• Manage incoming emails in the CRM system and process quote requests.
• Create contracts, policies, amendments, and manage invoicing and billing.
• Participate in internal meetings, training sessions, and industry conferences.
• Handle electronics, photovoltaics, machinery, and construction segments.

Connaissances

German language

English language

Communication skills

Formation

Insurance sector education or equivalent experience

Outils

CRM system

Description du poste

Company:

Marsh

Description:

We are seeking a talented individual to join our European Business Support Center (EBSC) team at Marsh. This role will be based in Warsaw. This is a hybrid role that has a requirement of working at least three days a week in the office.

EBSC has taken over operations from Marsh Europe to enable our colleagues to focus directly on clients. In our daily work, we strive for efficiency, high quality, and outstanding results delivered in a timely manner. Our scope of service includes policy management, claims, procurement, data management, billing, sales support activities, and more. We are at the heart of Marsh’s value proposition for multinational clients, allowing us to stay connected to business and colleagues across Europe.

Learn more about EBSC: https://player.vimeo.com/video/960414568

We will count on you to:

• Serve as an administrative clerk, ideally also covering the technical insurance subject area


• Communicate effectively with customers and insurers


• Manage incoming emails in CRM system and process quote requests


• Create contracts, policies, amendments, and manage invoicing and billing


• Participate in internal meetings, training sessions, and industry conferences


• Handle electronics, photovoltaics, machinery, and construction segments

What you need to have:

• Education in the insurance sector or comparable professional experience, ideally in technical insurance


• Fluent German and English language skills (C1)


• Strong oral and written communication skills


• Open-minded with fast learning capabilities

What makes you stand out:

• Previous experience in the insurance sector and/or Shared Service Center (SSC) and/or customer service area


• Ability to build relationships with colleagues

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders


• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities


• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.