Support Specialist with ELO DMS (f/m/x)

Sii Poland; Białystok; On-site; PLN 90,000 - 130,000; Full time

Benefits offered by this job

Great Place to Work

Profit sharing

Medical care

Centre of internal trainings

Open management team

Job summary

Sii Poland is seeking a dedicated Support Specialist to focus on maintenance and development of electronic document management systems, notably the ELO platform. This remote role requires strong ELO expertise, SQL skills, and experience in 2nd/3rd line support.

You will collaborate with IT and business units to ensure high availability and performance while communicating in English, Polish, and German at an intermediate level.

Qualifications

• Minimum 5 years of experience with ELO document management system.
• Strong knowledge of databases and SQL.
• Ability to analyze application logs and troubleshoot technical issues.
• Experience in 2nd/3rd line application support.
• Strong communication skills and ability to work independently in problem-solving.
• Advanced level of English and Polish.
• Intermediate level of German.

Responsibilities

• Maintaining and administering the ELO document management system.
• Developing new functionalities and participating in implementation projects.
• Analyzing and resolving user-reported issues related to system performance.
• Diagnosing errors and analyzing application logs to ensure smooth operation.
• Creating and modifying simple scripts to support system functionality.
• Collaborating with IT teams, business units, and external vendors to enhance system performance.
• Ensuring high availability and stability of the document management environment.

Skills

ELO DMS

SQL

2nd/3rd line support

Troubleshooting

English

Polish

German (intermediate)

Communication

Tools

Database administration

Job description

We are looking for a dedicated Support Specialist to join our team, focusing on the maintenance and development of electronic document management systems. You will be responsible for supporting users of the ELO Digital Office platform, ensuring high availability and stability of the environment. This is a remote position, allowing you to work flexibly while contributing to impactful projects.

Your tasks

• Maintaining and administering the document management system, specifically ELO
• Developing new functionalities and participating in implementation projects
• Analyzing and resolving user-reported issues related to system performance
• Diagnosing errors and analyzing application logs to ensure smooth operation
• Creating and modifying simple scripts to support system functionality
• Collaborating with IT teams, business units, and external vendors to enhance system performance
• Ensuring high availability and stability of the document management environment

Requirements

• Minimum 5 years of experience working with ELO document management system
• Strong knowledge of databases and SQL
• Ability to analyze application logs and troubleshoot technical issues
• Experience in 2nd/3rd line application support
• Strong communication skills and ability to work independently in problem-solving
• Advanced level of English and Polish
• Intermediate level of German

Sii ensures that all hiring decisions are made solely on the basis of qualifications and competence. We are committed to equal and fair treatment of all, regardless of legally protected characteristics. At Sii, we promote a diverse and inclusive work environment, in full compliance with applicable anti-discrimination laws.

Benefits For You

• Great Place to Work
• Solid financial situation
• Contracts with the biggest brands
• Centre of internal trainings
• Many experts you can learn from
• Open and accessible management team
• Profit sharing
• Passion Sponsorship program
• Regular integration events and trips
• Comfortable and well-equipped offices
• MySii app
• Medical care