Support Engineer with Dutch and English

Stefanini EMEA; Poland; On-site; PLN 70,000 - 90,000; Full time

Benefits offered by this job

Private medical subscription

Soft skills and technical training

Monthly budget for flexible benefits

Referral bonuses

Extra vacation days

Job summary

Stefanini EMEA is hiring an IT support specialist who will assist Dutch- and English-speaking clients with technical issues. You will log in remotely to diagnose software problems, document issues, and provide clear guidance to users.

The role suits a quick learner who thrives in a collaborative, client-focused environment. The position emphasizes strong communication, adaptability, and a customer-service mindset, with opportunities for training and professional growth at Stefanini Group's

Qualifications

• Dutch at an advanced level (C2).
• Fluent English (C1).
• Willingness to acquire new skills (communication and technical).
• Team player with flexibility and perseverance in client relationships.
• Willingness to help people with computer-based activity continuity.
• Previous customer service experience is an advantage.
• Strong written and oral communication skills.

Responsibilities

• Provide support to clients via email and phone regarding technical issues.
• Log remotely to the client’s computer and help resolve software issues.
• Document issues in the ticketing system on a daily basis.
• Troubleshoot hardware, software and network related issues.
• Escalate problems to the next level when necessary.
• Assist clients with all necessary information.

Skills

Dutch (C2)

English (C1)

Team player

Adaptability

Willingness to learn

Customer service

Job description

Job Description

Are you and Dutch and English speaker looking for a job where you can utilize your Dutch skills? Are you looking for your first job in IT? This role might be for you!

Job Responsibilities

• Provide support to clients (via email and phone) regarding technical issues: password reset, Internet connectivity issues, emailing options, troubleshooting hardware, software issues
• Log remotely to the client's computer and help them solve software issues;
• Document issues that you deal with on a daily basis into the ticketing system;
• Troubleshoot hardware, software and network related issues;
• Escalate problems to the next level of support when necessary;
• Help the client with all the necessary information.

Job Requirements

• Dutch at advanced level (C2 min.);
• Fluent English (C1);
• Ready to acquire new skills (communication skills, technical skills, etc.);
• A team player that shows adaptability, flexibility and perseverance in managing a good working relationship with clients and colleagues;
• Willingness to help people in having continuity in their computer-based activity;
• Previous successful customer service experience is considered an advantage;
• Strong written and oral communication skills.

What Do We Offer

• You will find here not only a challenging and interesting workplace, but also a rewarding work experience, with competitive compensation and benefit packages:
• Private medical subscription;
• Soft skills and technical training for current and emerging products and technologies;
• A monthly budget for flexible benefits program;
• Special referral bonuses for recommending qualified candidates;
• Extra vacation days;

Diversity & Inclusion

Here at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you!

We are the Stefanini group, a global tech consulting company of Brazilian origin that believes in the power of people to transform businesses through technology.

We are present in over 40 countries and operate with the purpose of co-creating solutions TOGETHER WITH OUR CLIENTS that accelerate results and improve the experience of people and organizations. Here, we like to say that technology is not the end, but the means: what really matters are the people who drive it all. Our mindset is AI First, meaning we invest in cutting-edge technology in everything we do, focusing on results for our clients.

We are a company, A GROUP, that breathes collaboration and offers a dynamic environment where you will learn by doing, grow alongside the team, and have space to contribute with ideas and projects.

More than just talking about digital transformation, we believe in real transformation that starts with people and impacts real businesses.

If you are looking for a place to develop, innovate, and be part of something bigger, the Stefanini Group is your place.