Associate Application Support Consultant - Dutch Speaker

UNIT4 NV; Wrocław; Hybrid; PLN 87,000 - 97,000; Full time

Benefits offered by this job

Flexible leave

Remote work options

Global wellbeing days

Professional growth

Job summary

UNIT4 NV in Wroclaw is seeking an Associate Application Support Consultant (Dutch speaker) to join our rapidly growing cloud ERP team. You will be the first contact for customers on IT and business application questions, ensuring efficient support and timely resolutions.

The role emphasizes proactive issue handling, collaboration with R&D, and opportunities to develop product knowledge and soft skills in a dynamic, customer-focused environment.

Qualifications

• Fluent in English and Dutch (verbal and written).
• Experience in customer-facing roles and strong communication.
• Familiarity with Microsoft technologies and IT infrastructure.

Responsibilities

• Provide professional support for IT and business applications to Unit4 customers.
• Progress issues to resolution, coordinating with R&D as needed.
• Handle escalations and keep customers updated on progress.

Skills

English-Dutch fluency

Customer service

Communication skills

Tools

ServiceNow

Unit4 ERP modules

ITIL knowledge

Job description

Associate Application Support Consultant - Dutch Speaker

Full-time

Salary Range

86,811 – 96,652 PLN

Company Description

MeetUnit4 . With over 40 years of heritage, we’re an agile, fast growing, Cloud company that is on a mission to redefine Enterprise Resource Planning (ERP) for mid-market people-centric organisations.

With our innovative, self-driving, adaptive and intuitive software, our customers can spend more time on meaningful high-value work.

At the heart of what we do lies a simple yet profound purpose:Improve how people work by focusing on what truly matters.— A powerful statement that enables different priorities fordifferent people.

We’re shapinghow work should feel, and we empower our people by providing them with the right tools to achieve the autonomy they need - it's what makes us unique.

Job Description

As an Application Support Consultant, you are the first point of contact for our customers on IT and Business Application related questions for our solutions. You will need to provide a professional, efficient, and effective supportserviceto Unit4 customers in the resolution of support cases and the completion of a variety of other tasks required to support our customer base.

What you will do

• Progress each issue through to conclusion, liaising with colleagues and R&D, as appropriate.
• Investigate, process and document application defects passed to the Application Support team.
• Be pro-active in highlighting potential escalation risks with your Team Leader and co-ordinate any additional resource requirements to assist with investigation.
• Handle customer escalations, taking ownership of complicated issues and always keep customers updated of progress.
• To comply with the Company’s information and Security Requirements and all Company Business procedures, policies, and ISO standards.
• To investigate, document and present to the CustomerServices Team Leader process improvements that enhance the customer experience.
• To identify opportunities forserviceimprovement or chargeable activities and to raise these via the appropriate channels.
• You will be responsible for your own personal development plan which must include both product/technical knowledge as well as soft skill development.
• Work in a team environment to help and assist colleagues.

Qualifications

• Strong communication skills and fluent in English and Dutch (verbal and written)
• Common knowledge of Microsoft technologies, workplace processes and IT infrastructure
• Exceptional Customer facing skills, understand and be able to implement the concept of exceptional CustomerService
• Exhibits good analytical and problem-solving abilities
• Ability to manage your own time to prioritise workload and meet deadlines
• Able to use initiative and work alone, and as part of a team
• Friendly and professional manner with an enthusiastic positive approach to tasks
• Possess ability to work in a Dual Working Environment
• Previous experience of working in a CustomerServiceenvironment is an advantage
• Knowledge or experience withServiceNow is a plus
• Knowledge on a given Unit4 ERP module or other module(s) will be an asset
• ITIL knowledge is a plus

Additional Information

Who we are

We are a people-first community that nurtures all the areas that surround your working experience. With us, you’ll be surrounded by a high-performance team that supports your authentic self and celebrates your uniqueness.

We believe that ‘How work should feel’ is an evolving statement. Work goes beyond tasks and everyday responsibilities it’s about feeling valued, empowered, promoted, impactful, seen, and appreciated.

We are reimagining how work makes people feel.

What we offer

• aculture built on trust and accountability - giving you the freedom and autonomy to be successful and make an impact
• balance - with our Flexible Leave Paid Time Off policy, remote working opportunities, Global Wellbeing Days, and other greatbenefits
• growth opportunities - we provide the tools and guidance required so that you can focus on what really matters to you and so, ultimately, you can achieve your best work
• talentedcolleagues , role models and mentors - work, learn and be inspired by some of the best talent in the software industry
• a commitment tosustainability - with initiatives such as our Environmental, Social, and Governance strategy and Act4Good programme
• asafe and inclusive working environment – supported by our Employee Resource Groups, which are open to all.

Discover how we enable work-life fusion for our people so they can bring their full selves to work and excel in their careers, while also prioritizing their personal lives and physical/mental wellbeing

Explore our benefits and discover how we create a truly rewarding experience—combining practical and tangible benefits with meaningful support.