Customer Success Specialist with Dutch

Talent Place; Kraków; On-site; PLN 44,640 - 78,120; Full time

Benefits offered by this job

Attractive salary package

Additional funds for trainings and certifications

Complex medical care and individual life insurance

Assistive technologies for people with disabilities

MultiSport Card and vouchers for cultural activities

Energetic atmosphere at work

Attractive relocation allowance

Job summary

A leading company is seeking candidates for Customer Service roles to assist global clients in Kraków. The job entails resolving customer requests, facilitating communication between customers and suppliers, and providing support in the delivery process. Candidates should possess Dutch language proficiency and a background in customer service, along with a willingness to learn and adapt.

Qualifications

• Minimum C1 proficiency in Dutch is required.
• Previous experience in customer service or operations is preferred.
• Bachelor degree highly preferred.

Responsibilities

• Resolve customer requests via phone, email, and chat.
• Act as the first point of contact for business customers.
• Communicate order and delivery status to customers.

Skills

Dutch Language Proficiency

Customer Service Ethic

Communication Skills

Relationship Building Skills

Education

Bachelor degree (Business related major)

Job description

We are looking for candidates for positions related to Customer Service for our global clients

Responsibilities
- Resolve Customer requests received via all mediums (phone, email, fax)
- Be the first point of contact for Business Customers
- Work with the new digital live chat channels (both through the website and the mobile application)
- Liaise between customers and supply chain departments in coordination of delivery process
- Communicate to customers order and delivery status and any changes in the confirmed and promised delivery dates, agreeing changes or cancelling the sales order
- Support in the resolution of delivery queries


Requirements
- Dutch Language Proficiency min. C1
- French Language would be an asset
- Bachelor degree preferred (Business related major) or equivalent experience
- Previous experience in Customer service or operations
- Possess a strong Customer service ethic and ability to understand, meet and champion the Customers needs
- Demonstrated communication and relationship building skills
- Demonstrate a willingness to be coached, showing an openness to feedback and performance improvement opportunities


What we can offer
- Attractive salary package
- Additional funds for trainings and certifications (ACCA, CIMA, CIPS, Lean Six Sigma)
- Complex medical care and individual life insurance
- Assistive technologies and reasonable adjustments for people with disabilities
- Non-monetary benefits (e.g. MultiSport Card, vouchers for cultural and free time activities, 12 sports sections, and many more)
- Energetic atmosphere at work
- Attractive relocation allowance available once relocating from another country