Support Engineer Intune

Snowrelic Inc; Warszawa; On-site; PLN 60,000 - 90,000; Full time

Job summary

Snowrelic Inc. is seeking a Support Engineer specialized in Microsoft Intune to join our on-site team in Krakow, Poland.

You will provide L1 support, diagnose enrollment and policy issues, and collaborate with L2/L3 engineers to resolve complex cases. The role requires solid knowledge of Intune, Azure AD, Windows devices, deployment and compliance policies, plus strong customer communication skills in a fast-paced environment.

Qualifications

• L1 support experience for Microsoft Intune or endpoint management
• Strong knowledge of Intune, Azure AD and Windows devices
• Ability to diagnose enrollment, deployment and compliance issues and document findings

Responsibilities

• Provide L1 support for Microsoft Intune-related issues.
• Troubleshoot device enrollment, policy deployment, and compliance issues.
• Support application deployments and Company Portal-related incidents.
• Handle user access and device management requests.
• Perform initial diagnosis and escalate complex scenarios to L2/L3 teams.
• Maintain accurate case documentation and adhere to SLA requirements.

Skills

Microsoft Intune

Microsoft Entra ID

Windows 10/11 Administration

Device Enrollment & Management

Device Compliance Policies

Configuration Profiles

Application Deployment

Windows Autopilot

Conditional Access

Microsoft 365 Administration

Troubleshooting of multiple platforms

Job description

Role: Support Engineer Intune

Location

Krakow, Poland (onsite)

EU Citizens Only

Key Responsibilities

• Provide L1 support for Microsoft Intune-related issues.
• Troubleshoot device enrollment, policy deployment, and compliance issues.
• Support application deployments and Company Portal-related incidents.
• Handle user access and device management requests.
• Perform initial diagnosis and escalate complex scenarios to L2/L3 teams.
• Maintain accurate case documentation and adhere to SLA requirements.

Key Skills Required

• Microsoft Intune
• Microsoft Entra ID (Azure AD)
• Windows 10/11 Administration
• Device Enrollment & Management
• Device Compliance Policies
• Configuration Profiles
• Application Deployment (Win32, M365 Apps)
• Windows Autopilot
• Basic Conditional Access knowledge
• Microsoft 365 Administration
• Basic troubleshooting of iOS, Android, macOS, and Windows devices

Candidate Profile

• Strong troubleshooting skills.
• Good customer communication abilities.
• Understanding of modern endpoint management concepts.
• Ability to work in a fast-paced support environment and manage multiple cases effectively.