Onsite End-User IT Support Engineer (Windows/Intune)

EPAM Systems; Kraków; On-site; PLN 70,000 - 110,000; Full time

Benefits offered by this job

Hybrid work

Remote work within Poland

Relocation opportunities

Stock purchase plan

English classes

Job summary

EPAM Systems is hiring an End-User Support Engineer to ensure smooth day-to-day IT support for employees at the Kraków office. You will apply network troubleshooting, Windows endpoint administration, Microsoft Intune support, and IT service operations practices.

This role requires daily presence at the Krakow office, with responsibilities spanning hardware, software, and meeting room tech, while maintaining SLA and ticket metrics.

Qualifications

• Minimum 2 years in a similar technical support role.
• Strong network fundamentals and troubleshooting techniques.
• Experience with Windows endpoint administration and management.
• Working knowledge of IT service operations and best practices.
• Experience with Microsoft Intune for device management and support.
• Excellent communication skills in English and Polish (C1+).
• Willingness to learn new technologies and adapt to changing environments.

Responsibilities

• Provide technical support to end users onsite and remotely.
• Install and configure computer hardware, OS, printers, and scanners.
• Coordinate with service providers and network engineers for issue resolution.
• Support and maintain meeting room technology and equipment.
• Ensure service level agreements and ticket response times are met.
• Install, update, and troubleshoot software applications.
• Manage and resolve incident tickets efficiently.
• Oversee server room operations and maintenance.
• Organize and manage IT equipment cabling.
• Follow all IT-related work instructions and procedures.
• Maintain and update records of hardware inventory.

Skills

Network fundamentals

Windows endpoint admin

Intune device management

IT service operations

English & Polish (C1+)

Proactive problem solving

Communication skills

Education

University degree or equivalent

Tools

Remote access tools

Job description

EPAM Systems is hiring an End-User Support Engineer to ensure smooth day-to-day IT support for employees at the Kraków office. You will apply network troubleshooting, Windows endpoint administration, Microsoft Intune support, and IT service operations practices.

This role requires daily presence at the Krakow office, with responsibilities spanning hardware, software, and meeting room tech, while maintaining SLA and ticket metrics.