Intune Support Engineer – L1 Endpoint Management

Snowrelic Inc; Warszawa; On-site; PLN 60,000 - 90,000; Full time

Job summary

Snowrelic Inc. is seeking a Support Engineer specialized in Microsoft Intune to join our on-site team in Krakow, Poland.

You will provide L1 support, diagnose enrollment and policy issues, and collaborate with L2/L3 engineers to resolve complex cases. The role requires solid knowledge of Intune, Azure AD, Windows devices, deployment and compliance policies, plus strong customer communication skills in a fast-paced environment.

Qualifications

• L1 support experience for Microsoft Intune or endpoint management
• Strong knowledge of Intune, Azure AD and Windows devices
• Ability to diagnose enrollment, deployment and compliance issues and document findings

Responsibilities

• Provide L1 support for Microsoft Intune-related issues.
• Troubleshoot device enrollment, policy deployment, and compliance issues.
• Support application deployments and Company Portal-related incidents.
• Handle user access and device management requests.
• Perform initial diagnosis and escalate complex scenarios to L2/L3 teams.
• Maintain accurate case documentation and adhere to SLA requirements.

Skills

Microsoft Intune

Microsoft Entra ID

Windows 10/11 Administration

Device Enrollment & Management

Device Compliance Policies

Configuration Profiles

Application Deployment

Windows Autopilot

Conditional Access

Microsoft 365 Administration

Troubleshooting of multiple platforms

Job description

Snowrelic Inc. is seeking a Support Engineer specialized in Microsoft Intune to join our on-site team in Krakow, Poland.

You will provide L1 support, diagnose enrollment and policy issues, and collaborate with L2/L3 engineers to resolve complex cases. The role requires solid knowledge of Intune, Azure AD, Windows devices, deployment and compliance policies, plus strong customer communication skills in a fast-paced environment.