End-User Support Engineer | Windows & Intune Expert

EPAM Systems; Kraków; Hybrid; PLN 55,000 - 82,000; Full time

Benefits offered by this job

Hybrid work model

Remote work within Poland

Job summary

EPAM Systems is seeking an End-User Support Engineer to maintain employee productivity through responsive on-site and remote support in Kraków. You will handle Windows endpoints, manage devices with Intune, and follow IT service operations best practices.

Responsibilities include hardware setup, meeting-room tech support, SLA adherence, and software deployment. Strong English and Polish skills and a proactive approach are essential.

Qualifications

• Minimum 2 years in a similar technical support role.
• Strong knowledge of network fundamentals and troubleshooting.
• Experience in Windows endpoint administration for user support.
• Familiarity with IT service operations and best practices.
• Proficiency with Microsoft Intune for device management.
• Excellent communication; proactive problem solver.

Responsibilities

• Deliver technical end-user support onsite and remotely.
• Set up and configure hardware, OS, printers, and scanners.
• Collaborate with service providers and network engineers on issue resolution.
• Support meeting room tech and related equipment.
• Ensure SLAs and ticket response timelines are met.
• Deploy, update, and troubleshoot software applications.

Skills

Windows endpoint administration

Network fundamentals

IT service operations

Microsoft Intune

English and Polish (C1+)

Strong communication

Problem solving under pressure

Education

University degree or equivalent

Tools

Microsoft Intune

Remote access tools

Job description

EPAM Systems is seeking an End-User Support Engineer to maintain employee productivity through responsive on-site and remote support in Kraków. You will handle Windows endpoints, manage devices with Intune, and follow IT service operations best practices.

Responsibilities include hardware setup, meeting-room tech support, SLA adherence, and software deployment. Strong English and Polish skills and a proactive approach are essential.