End-User Support Engineer — Windows & Intune Expert

EPAM Systems; Kraków; Hybrid; PLN 70,000 - 100,000; Full time

Benefits offered by this job

Health insurance

Multisport

Shopping vouchers

Relocation opportunities

Hybrid work model

Travel opportunities abroad (60 days)

Job summary

EPAM Systems in Kraków is seeking an End-User Support Engineer to provide hands-on technical assistance and reliable staff support across Windows endpoints and Intune-managed devices. You will troubleshoot user issues onsite and remotely, install hardware and software, and coordinate with service providers to resolve incidents quickly.

The role requires strong communication in English and Polish (C1+), the ability to manage multiple tasks under pressure, and daily attendance at the Kraków

Qualifications

• At least 2 years in end-user or technical support.
• Strong network fundamentals and troubleshooting.
• Hands-on Windows endpoint administration in an enterprise setting.
• Experience with IT service operations and best practices.
• Proficiency in English and Polish (C1+).

Responsibilities

• Provide onsite and remote end-user support.
• Install and configure hardware, OS, printers, and scanners.
• Collaborate with service providers and network engineers to resolve issues.
• Maintain meeting room technology and ensure equipment works.
• Meet SLAs and ticket response times.
• Install, update, and troubleshoot software across endpoints.
• Handle incident tickets from intake to resolution.
• Supervise server room operations and coordinate maintenance.
• Manage and organize IT equipment cabling.
• Follow IT work instructions and procedures.
• Keep hardware inventory records up to date.

Skills

End-user support

Windows endpoint administration

Microsoft Intune

English and Polish (C1+)

Education

University degree or equivalent

Tools

Microsoft Intune

Job description

EPAM Systems in Kraków is seeking an End-User Support Engineer to provide hands-on technical assistance and reliable staff support across Windows endpoints and Intune-managed devices. You will troubleshoot user issues onsite and remotely, install hardware and software, and coordinate with service providers to resolve incidents quickly.

The role requires strong communication in English and Polish (C1+), the ability to manage multiple tasks under pressure, and daily attendance at the Kraków