Strategic Project Manager & Customer Growth Lead

Reply Polska Sp. z o.o.; Katowice; Hybrid; PLN 120,000 - 180,000; Full time

Benefits offered by this job

Benefits platform

Monthly budget of 550 PLN

Medical care package

Meal tickets

Sports cards

Cinema tickets

Shop vouchers

Language courses

Training opportunities

Networking events

Job summary

Reply Polska Sp. z o.o. in Katowice is seeking a versatile professional to manage projects, maintain key client relationships, and drive customer success. The role focuses on handling delivery milestones, account growth opportunities, and ensuring customers extract maximum value from solutions.

You will analyze business processes, support quotations and renewals, and uphold data quality across CRM and order systems, collaborating with a distributed team in a hybrid/remote setup.

Qualifications

• Degree in a technology-related subject.
• Three+ years in project management, account management, or business analysis.
• Strong analytical skills with data-driven approach.
• Excellent English and Polish communication.
• Able to learn new tools quickly.
• Detail-oriented, organized and proactive.
• Able to own a workstream with limited supervision and to work effectively in a distributed team.
• Availability to work in a hybrid mode or remotely with at least 1 visit in the office per week.

Responsibilities

• Project management, tracking delivery milestones and dependencies, monitoring progress against plan, and keeping stakeholders informed
• Account management for a portfolio of existing customers, acting as their main point of contact and identifying opportunities to grow the relationship
• Customer success, monitoring product adoption and working with customers so they get full value from what they have bought
• Analysing and documenting how the business runs across commercial and delivery activity, and recommending improvements
• Supporting the commercial cycle, including quotations, renewals analysis, and customer retention reporting
• Owning data quality across our core business systems, including CRM records, deal pipeline, and internal order management
• Producing regular management reporting on commercial performance and customer health, and interpreting what the numbers show

Skills

Analytical skills

Data-driven decisions

English & Polish

Attention to detail

Stakeholder management

Education

Technology-related degree

Tools

CRM systems

Data platforms

Job description

Reply Polska Sp. z o.o. in Katowice is seeking a versatile professional to manage projects, maintain key client relationships, and drive customer success. The role focuses on handling delivery milestones, account growth opportunities, and ensuring customers extract maximum value from solutions.

You will analyze business processes, support quotations and renewals, and uphold data quality across CRM and order systems, collaborating with a distributed team in a hybrid/remote setup.