Strategic Customer Success Manager — Remote & AI‑Driven Growth

Traffit; Wrocław; Hybrid; PLN 120,000 - 180,000; Full time

Benefits offered by this job

LuxMed private healthcare

Unum life insurance

Multisport card

Language classes - English & German

Remote-friendly with office visits

Job summary

VM.PL in Wrocław is seeking a Customer Success Manager to blend tech, project management, and relationship-building with clients across industries. You will develop cooperation with assigned clients and support the delivery team to ensure high-quality service.

You will build long-term partnerships, identify needs and risks, expand cooperation scope, and drive project profitability while balancing client and internal goals. Remote work with occasional travel to Wrocław and DACH clients is offered.

Qualifications

• Experience working with business clients in customer success, sales, account management, project management, or B2B support.
• Technical understanding of IT projects or a tech background is an advantage.
• Polish, German, and English at a level enabling independent business communication (C1+ preferred).
• Experience building client relationships and identifying business needs.
• Strong communication for negotiations and problem-solving.
• Ability to balance client, team, and project profitability with initiative.

Responsibilities

• Manage relationships with assigned clients and act as VM.PL ambassador.
• Ensure client satisfaction and the quality of delivered services.
• Identify client needs, prepare account plans, and propose new services (nearshoring, consulting, IT delivery).
• Conduct business discussions and negotiate scope and rates.
• Monitor profitability and take action to meet business goals.
• Identify risks, resolve issues, and implement preventive measures.
• Coordinate with project team and ensure smooth information flow.
• Lead regular meetings and support team development.
• Recruit and onboard new team members and assist in salary reviews.
• Update contracts and manage financial settlements with clients.

Skills

Client relationships

Account management

Project management

B2B customer service

German language

English language

Polish language

Negotiation

Entrepreneurial mindset

Team coordination

Job description

VM.PL in Wrocław is seeking a Customer Success Manager to blend tech, project management, and relationship-building with clients across industries. You will develop cooperation with assigned clients and support the delivery team to ensure high-quality service.

You will build long-term partnerships, identify needs and risks, expand cooperation scope, and drive project profitability while balancing client and internal goals. Remote work with occasional travel to Wrocław and DACH clients is offered.