Technical Project Leader - Customer-Focused Growth

PRIMUS Global Solutions (PRIMUS UK & Europe); Kraków; On-site; PLN 120,000 - 180,000; Full time

Job summary

PRIMUS Global Solutions (PRIMUS UK & Europe) in Kraków is seeking a Senior Manager to lead and optimize technical support operations, oversee project delivery, and ensure high customer satisfaction across services.

You will mentor team members, drive strategic planning, maintain clear communication with clients and internal teams, and collaborate with cross-functional groups to continuously improve processes and outcomes.

Responsibilities

• Lead and manage technical support operations ensuring smooth daily functioning
• Oversee project management responsibilities including planning execution and delivery
• Handle escalations and resolve complex customer issues promptly
• Foster team growth through mentoring coaching and career development initiatives
• Engage in strategic planning to align team objectives with organizational goals
• Maintain effective communication with customers and internal teams
• Coordinate resource management to ensure optimal allocation and utilization
• Collaborate with crossfunctional teams to enhance support processes and service quality
• Ensure adherence to organizational values and promote a culture of continuous improvement

Job description

PRIMUS Global Solutions (PRIMUS UK & Europe) in Kraków is seeking a Senior Manager to lead and optimize technical support operations, oversee project delivery, and ensure high customer satisfaction across services.

You will mentor team members, drive strategic planning, maintain clear communication with clients and internal teams, and collaborate with cross-functional groups to continuously improve processes and outcomes.