Strategic Growth Lead for Enterprise Accounts

Droids On Roids; Wrocław; On-site; PLN 180,000 - 300,000; Full time

Benefits offered by this job

Job summary

Droids On Roids in Wroclaw is seeking a Senior Client Services Manager to act as a strategic partner, driving account growth and shaping long-term partnerships. You’ll own a portfolio of strategic clients, lead QBRs, and translate client needs into scalable solutions.

Ideal candidates have 7+ years in client services or strategic account roles within tech or SaaS, with proven enterprise engagement, strong ROI focus, and excellent communication at C-level.

Qualifications

• 7+ years in Client Services, Customer Success, or Strategic Account Management in technology.
• 2+ years in roles handling enterprise clients and senior stakeholders.
• Strong experience with digital products, software, SaaS, or technology consulting.
• Proven track record of account growth, upselling and cross-selling.
• Excellent negotiation, communication and influencing skills.
• Strategic and analytical mindset with ability to turn client insights into growth plans.
• Fluent English (C1/C2).
• Financial literacy with budgets, forecasts and Excel.

Responsibilities

• Own and grow a portfolio of strategic client accounts.
• Build relationships with senior stakeholders and C-level executives.
• Develop and execute Account Growth Plans (AGPs).
• Identify and drive upsell and cross-sell opportunities.
• Lead QBRs and business reviews.
• Understand client business models, goals and challenges and propose solutions.
• Manage contract extensions and negotiations.
• Collaborate with Delivery, Product and Technology teams to turn client needs into opportunities.
• Focus on strategic relationships and revenue growth over day-to-day delivery.

Skills

Account growth

Strategic client management

C-level stakeholder management

SaaS / digital products

Negotiation & influencing

English proficiency

Financial literacy

ROI focus

Job description

Droids On Roids in Wroclaw is seeking a Senior Client Services Manager to act as a strategic partner, driving account growth and shaping long-term partnerships. You’ll own a portfolio of strategic clients, lead QBRs, and translate client needs into scalable solutions.

Ideal candidates have 7+ years in client services or strategic account roles within tech or SaaS, with proven enterprise engagement, strong ROI focus, and excellent communication at C-level.