Senior Client Services Manager

Droids On Roids; Wrocław; On-site; PLN 180,000 - 300,000; Full time

Benefits offered by this job

Job summary

Droids On Roids in Wroclaw is seeking a Senior Client Services Manager to act as a strategic partner, driving account growth and shaping long-term partnerships. You’ll own a portfolio of strategic clients, lead QBRs, and translate client needs into scalable solutions.

Ideal candidates have 7+ years in client services or strategic account roles within tech or SaaS, with proven enterprise engagement, strong ROI focus, and excellent communication at C-level.

Qualifications

• 7+ years in Client Services, Customer Success, or Strategic Account Management in technology.
• 2+ years in roles handling enterprise clients and senior stakeholders.
• Strong experience with digital products, software, SaaS, or technology consulting.
• Proven track record of account growth, upselling and cross-selling.
• Excellent negotiation, communication and influencing skills.
• Strategic and analytical mindset with ability to turn client insights into growth plans.
• Fluent English (C1/C2).
• Financial literacy with budgets, forecasts and Excel.

Responsibilities

• Own and grow a portfolio of strategic client accounts.
• Build relationships with senior stakeholders and C-level executives.
• Develop and execute Account Growth Plans (AGPs).
• Identify and drive upsell and cross-sell opportunities.
• Lead QBRs and business reviews.
• Understand client business models, goals and challenges and propose solutions.
• Manage contract extensions and negotiations.
• Collaborate with Delivery, Product and Technology teams to turn client needs into opportunities.
• Focus on strategic relationships and revenue growth over day-to-day delivery.

Skills

Account growth

Strategic client management

C-level stakeholder management

SaaS / digital products

Negotiation & influencing

English proficiency

Financial literacy

ROI focus

Job description

Senior Client Services Manager

We are looking for an experienced Senior Client Services Manager to act as a strategic business partner for our clients - driving account growth, building senior-level relationships and identifying opportunities for long-term partnerships.

You’ll own a portfolio of strategic clients, develop Account Growth Plans, lead QBRs and turn client business needs into upsell, cross-sell and expansion opportunities.

What you’ll do

• Own and grow a portfolio of strategic client accounts.
• Build strong relationships with senior stakeholders and C-level executives.
• Develop and execute Account Growth Plans (AGPs).
• Identify and drive upsell and cross-sell opportunities.
• Lead strategic QBRs and business reviews.
• Understand clients’ business models, goals and challenges and proactively bring relevant solutions.
• Manage contract extensions and negotiations.
• Partner with Delivery, Product and Technology teams to turn client needs into opportunities.
• Focus on strategic relationships and growth rather than day-to-day project delivery.

What we expect from you

• 7+ years of experience in Client Services, Customer Success, Strategic Account Management or Business Development in technology.
• Strong experience with digital products, software, SaaS or technology consulting.
• Proven track record of account growth, upselling and cross-selling.
• Experience working with enterprise clients and C-level stakeholders.
• Strong commercial and business acumen, with a focus on ROI, revenue and long-term value.
• Excellent negotiation, communication and influencing skills.
• Strategic and analytical mindset, with the ability to turn client insights into actionable growth plans.
• English C1/C2.
• Financial literacy and confidence with budgets, forecasts and Excel.
• Highly proactive, curious and comfortable managing multiple strategic accounts.

Nice to have

• Background in strategic consulting, product strategy or business development.
• International experience and strong cultural awareness.

What success looks like

• Every strategic client has a clear Account Growth Plan.
• We consistently identify and develop upsell and cross-sell opportunities.
• Forecasts and CRM are accurate and transparent.
• QBRs are strategic business conversations, not project updates.
• Clients see Droids On Roids as a long-term strategic partner.
• The existing client portfolio generates sustainable revenue growth.

Why join us?

• Work with top-tier international clients on strategic partnerships.
• Focus on growth, strategy and relationships , not day-to-day delivery.
• Help shape how we manage and grow strategic accounts.
• Work with experienced Product, Delivery and Technology teams.