Senior Client Services Manager

Droids On Roids LLC; Wrocław; Hybrid; PLN 180,000 - 240,000; Full time

Job summary

Droids On Roids is seeking an experienced Senior Client Services Manager to partner with our clients, drive account growth and build senior-level relationships.

You will own strategic accounts, develop Account Growth Plans, lead QBRs, and turn client needs into upsell and cross-sell opportunities. Collaborate with Delivery, Product and Tech teams to deliver measurable value.

Qualifications

• 7+ years of experience in Client Services or Strategic Account Management.
• Proven track record in account growth, upselling and cross-selling.
• Experience with enterprise clients and C-level stakeholders.
• Strong negotiation and communication skills.
• Fluent English with excellent written and spoken communication.

Responsibilities

• Own a portfolio of strategic client accounts and drive growth.
• Build relationships with senior stakeholders including C-level executives.
• Develop and execute Account Growth Plans.
• Identify and drive upsell and cross-sell opportunities.
• Lead QBRs and business reviews to align with client goals.
• Collaborate with Delivery, Product and Technology teams.

Skills

Strategic Account Management

Client Relationship Management

Upselling & Cross-selling

Contract Negotiation

Forecasting & CRM

English Proficiency

Business Development

Data-driven thinking

Job description

We are looking for an experienced Senior Client Services Manager to act as a strategic business partner for our clients – driving account growth, building senior-level relationships and identifying opportunities for long-term partnerships.

You'll own a portfolio of strategic clients, develop Account Growth Plans, lead QBRs and turn client business needs into upsell, cross-sell and expansion opportunities.

At the beginning of 2025, Droids On Roids joined forces with Apadmi, a European digital products company specialising in mobile. We create digital experiences that generate measurable value for organisations and their customers. Our group brings together Product, Design, Engineering, Data and AI, Delivery and Growth capabilities across operating companies.

As Apadmi scales, Product is becoming one coherent group capability: shared standards, careers, methods and investment, applied with meaningful authority close to clients and teams.

You will be:

• Owning and growing a portfolio of strategic client accounts.
• Building strong relationships with senior stakeholders and C-level executives.
• Developing and execute Account Growth Plans (AGPs).
• Identifying and drive upsell and cross-sell opportunities.
• Leading strategic QBRs and business reviews.
• Understanding clients' business models, goals and challenges and proactively bring relevant solutions.
• Managing contract extensions and negotiations.
• Partnering with Delivery, Product and Technology teams to turn client needs into opportunities.

Your accountabilities and expected outcomes:

• Every strategic client has a clear Account Growth Plan.
• We consistently identify and develop upsell and cross-sell opportunities.
• Forecasts and CRM data are accurate, up to date and transparent.
• QBRs are strategic business conversations, not just project updates.
• Clients see Droids On Roids as a long-term strategic partner.

You would be great for this if:

• 7+ years of experience in Client Services, Customer Success, Strategic Account Management or Business Development in technology.
• Strong experience with digital products, software, SaaS or technology consulting.
• Proven track record of account growth, upselling and cross-selling.
• Experience working with enterprise clients and C-level stakeholders.
• Strong commercial and business acumen, with a focus on ROI, revenue and long-term value.
• Excellent negotiation, communication and influencing skills.
• Strategic and analytical mindset, with the ability to turn client insights into actionable growth plans.
• Proficiency in English C1/C2.
• Financial literacy and confidence with budgets, forecasts and Excel.
• Highly proactive, curious and comfortable managing multiple strategic accounts.

Nice to have:

• Background in strategic consulting, product strategy or business development.
• International experience and strong cultural awareness.

What you additionally get:

• Work with top-tier international clients and build strategic, long-term partnerships.
• Focus on growth, strategy and relationships, rather than day-to-day delivery.
• Help shape how we manage and grow strategic accounts across the business.
• Collaborate with experienced Product, Delivery and Technology teams to create meaningful impact for our clients.

Recruitment process:

• Submit an application form – initially, we will reach out to individuals whose experience is closest to our current needs,
• Answer a few questions during an initial hangouts call with the Head of Client Services,
• Join a remote interview with CSM Team and Natalia, Head of People,
• Welcome aboard!

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