Strategic Account Growth Leader

Droids On Roids; Wrocław; On-site; PLN 180,000 - 280,000; Full time

Job summary

Droids On Roids in Poland is seeking a Senior Client Services Manager to act as a strategic business partner, driving growth and long-term partnerships for a portfolio of strategic clients. You will own growth plans, lead QBRs, and turn client needs into upsell opportunities.

You will work with senior stakeholders, manage contract negotiations, and coordinate with Delivery, Product and Technology teams to deliver value. A strong ROI focus and experience with enterprise clients are essential.

Qualifications

• 7+ years of experience in Client Services, Customer Success or Strategic Account Management in technology.
• Proven track record of account growth, upselling and cross-selling.
• Experience working with enterprise clients and C-level stakeholders.
• Strong commercial and business acumen with focus on ROI, revenue and long-term value.
• Excellent negotiation, communication and influencing skills.
• Strategic and analytical mindset with ability to turn client insights into growth plans.
• Financial literacy and confidence with budgets, forecasts and Excel.
• Highly proactive, curious and able to manage multiple strategic accounts.

Responsibilities

• Own and grow a portfolio of strategic client accounts.
• Build relationships with senior stakeholders and C-level executives.
• Develop and execute Account Growth Plans (AGPs).
• Identify and drive upsell and cross-sell opportunities.
• Lead QBRs and business reviews.
• Understand clients’ business models, goals and challenges and propose solutions.
• Manage contract extensions and negotiations.
• Partner with Delivery, Product and Technology teams to turn client needs into opportunities.
• Focus on growth, strategy and relationships over day-to-day delivery.

Skills

Client Services

Strategic Account Management

Business Development

SaaS

Enterprise Clients

ROI Focus

Negotiation

Communication

Job description

Droids On Roids in Poland is seeking a Senior Client Services Manager to act as a strategic business partner, driving growth and long-term partnerships for a portfolio of strategic clients. You will own growth plans, lead QBRs, and turn client needs into upsell opportunities.

You will work with senior stakeholders, manage contract negotiations, and coordinate with Delivery, Product and Technology teams to deliver value. A strong ROI focus and experience with enterprise clients are essential.