Strategic Enterprise Customer Success Lead

Qued; Poland; Remote; PLN 180,000 - 260,000; Full time

Job summary

Qued is seeking an experienced Customer Success Manager in Poland to partner with Enterprise customers and drive adoption, retention, and growth. You will serve as a trusted advisor, coordinating with Product, Engineering, Operations, and Leadership.

The ideal candidate is highly organized, customer-focused, and capable of building relationships from frontline users to executive stakeholders, with 5+ years in related roles.

Qualifications

• 5+ years in Customer Success, Account Management, Consulting, Project Management, or related roles.
• Experience with enterprise customers and complex environments is preferred.
• Strong communication, problem-solving, and relationship-building abilities.

Responsibilities

• Partner with Enterprise customers to drive adoption, retention and growth.
• Serve as trusted advisor across Product, Engineering, Operations and Leadership.
• Guide onboarding, handle inquiries via email/phone/chat, and maintain accurate docs.
• Triage issues, escalate where needed, and keep customers informed throughout.
• Develop knowledge of products to troubleshoot and discuss solutions.
• Collaborate with sales and product teams to address feedback and onboarding.
• Proactively monitor usage and identify opportunities to optimize onboarding and experience.
• Prepare and deliver training sessions and materials for customers.

Skills

Customer Success

Account Management

Consulting

Project Management

Communication skills

Problem-solving

CRM software

Ticketing systems

Time management

Team collaboration

Tools

CRM software

Support ticketing systems

Job description

Qued is seeking an experienced Customer Success Manager in Poland to partner with Enterprise customers and drive adoption, retention, and growth. You will serve as a trusted advisor, coordinating with Product, Engineering, Operations, and Leadership.

The ideal candidate is highly organized, customer-focused, and capable of building relationships from frontline users to executive stakeholders, with 5+ years in related roles.