Strategic Enterprise CSM (Remote – Poland)

Creatio; Poland; On-site; PLN 120,000 - 180,000; Full time

Benefits offered by this job

Growth & development

Flexible work

Recognition & impact

Innovative culture

Benefits package

Job summary

Creatio is seeking a Customer Success Manager to build strategic relationships with Corporate & Enterprise clients across DACH, Benelux, and Nordics regions. This remote role is based in Poland and focuses on delivering value, guiding implementations, and driving growth with top customers.

You will work closely with clients and internal teams, ensuring successful adoption of Creatio’s CRM and workflow platform while maintaining high customer satisfaction and renewal rates.

Qualifications

• 3+ years of experience with global Enterprise or Corporate customers.
• Fluent in English with executive-level communication.
• Experience with CRM/ERP or core systems and other corporate software.
• Experience managing or overseeing software implementation projects.
• Strong customer-centric communication and presentations skills.

Responsibilities

• Maintain and develop long-term relationships with strategic customers in Corporate & Enterprise segments.
• Act as trusted advisor to assigned accounts, including C-level stakeholders.
• Audit delivery processes in implementations, identify early flags.
• Help customers achieve outcomes through product consulting and ROI.
• Grow portfolio through zero churn and up-/cross-sales.

Skills

CRM software

Executive communication

Customer success

Account management

Cross-functional collaboration

Job description

Creatio is seeking a Customer Success Manager to build strategic relationships with Corporate & Enterprise clients across DACH, Benelux, and Nordics regions. This remote role is based in Poland and focuses on delivering value, guiding implementations, and driving growth with top customers.

You will work closely with clients and internal teams, ensuring successful adoption of Creatio’s CRM and workflow platform while maintaining high customer satisfaction and renewal rates.