CS Architect for QRmaint

SINGU; Kraków; Hybrid; PLN 201,000 - 290,000; Full time

Benefits offered by this job

Competitive salary

3% ARR commission

Portfolio ownership

International group environment

Job summary

SINGU in Poland is seeking a Customer Success Manager to build the CS function for QRmaint, a new product within the group. You will own the portfolio and design the process from the ground up, driving retention, renewals, and expansion.

Starting as an individual contributor, you’ll prove the playbook, then recruit and lead a CS team as the function scales. The role is hybrid with 2–3 office days in Cracow or Warsaw, and requires fluent Polish and English.

Qualifications

• B2B SaaS customer success experience required.
• Proven track record building CS processes or teams from scratch.
• Experience owning renewals and expansion revenue.

Responsibilities

• Build CS process from zero – design and stand up the fundamentals: portfolio segmentation, customer health monitoring, early churn-risk detection, and a standard set of intervention playbooks.
• Own retention and churn prevention for the whole portfolio – you are the owner of the retention and churn-rate numbers for all ~860 QRMaint accounts.
• Own renewals, upsell, and expansion revenue – you’ll be accountable for renewal and expansion numbers.
• Prove it, then scale it – recruit and build a CS team around it, and step into a leadership role as the function grows.
• Segment and prioritise – use value, risk, and growth potential to decide where your time goes across a large book of accounts.
• Channel customer insight back to the business – route product feedback and trends to Product, Support, and Leadership.

Skills

CS in SaaS

Process design

Revenue ownership

CMMS knowledge

Polish language

Self-starter

Tools

HubSpot

Jira

CRM systems

Job description

SINGU in Poland is seeking a Customer Success Manager to build the CS function for QRmaint, a new product within the group. You will own the portfolio and design the process from the ground up, driving retention, renewals, and expansion.

Starting as an individual contributor, you’ll prove the playbook, then recruit and lead a CS team as the function scales. The role is hybrid with 2–3 office days in Cracow or Warsaw, and requires fluent Polish and English.