Remote Enterprise Customer Success Executive

Creatio; Poland; Remote; PLN 180,000 - 300,000; Full time

Job summary

Creatio is seeking a Customer Success Executive to manage Enterprise accounts across DACH, France and South markets from Poland, remote. You will build strategic relationships, act as trusted advisor to C-level stakeholders, and ensure successful adoption of CRM/ERP solutions.

The ideal candidate has 5+ years in global Enterprise or Corporate segments, fluent English and German, and strong communication and presentation skills.

Qualifications

• 5+ years of experience with global Enterprise or Corporate segment customers.
• Fluent in English and German with executive-level communication.
• Experience with CRM / ERP / Core systems / Low Code/No Code solutions.
• Experience managing or overseeing software implementation projects or customization of corporate software.

Responsibilities

• Maintain and develop long-term relationships with strategic customers of the Corporate & Enterprise segment.
• Act as a trusted advisor of assigned accounts and communicate with them on different levels including C-level executives.
• Control and audit delivery processes in implementation projects for Corporate & Enterprise customers, identify early red flags to prevent delivery and launch-related issues.
• Help customers achieve their desired outcomes through product consulting, value realization, and high ROI.
• Grow customer's portfolio through zero churn and active cross and up-sales.

Skills

Executive communication

Customer success

Tools

CRM systems

ERP systems

Core systems

Low Code/No Code

Job description

Creatio is seeking a Customer Success Executive to manage Enterprise accounts across DACH, France and South markets from Poland, remote. You will build strategic relationships, act as trusted advisor to C-level stakeholders, and ensure successful adoption of CRM/ERP solutions.

The ideal candidate has 5+ years in global Enterprise or Corporate segments, fluent English and German, and strong communication and presentation skills.