Customer Success Manager — Growth & Retention (SaaS)

Regnology Group; Poznań; On-site; PLN 214,408 - 300,171; Full time

Benefits offered by this job

Diverse work environment

Training opportunities

Buddy program

Job summary

Regnology Group, located in Poznań, Poland, is seeking a Customer Success Manager focused on driving customer loyalty and retention. You'll create visibility across the customer journey by utilizing KPIs and customer feedback, ensuring improvements in the experience.

This role requires 5 years of customer success experience, strong communication skills, and a customer-centric mindset. Join a positive work atmosphere with opportunities for personal and professional growth.

Qualifications

• 5 years of experience in customer success, account management, or related roles.
• Fluency in English is a requirement.
• Excellent organizational and time-management skills.

Responsibilities

• Build strong and long-lasting relationships with customers.
• Understand the customer experience with products and services.
• Deliver on KPIs assigned to you.
• Form a Customer Success plan fitting to customers’ needs.

Skills

Customer-centric mindset

Strong communication skills

Analytical thinking

Problem-solving skills

Education

Bachelor’s degree in Business or related fields

Job description

Regnology Group, located in Poznań, Poland, is seeking a Customer Success Manager focused on driving customer loyalty and retention. You'll create visibility across the customer journey by utilizing KPIs and customer feedback, ensuring improvements in the experience.

This role requires 5 years of customer success experience, strong communication skills, and a customer-centric mindset. Join a positive work atmosphere with opportunities for personal and professional growth.