Customer Success Lead: Drive Adoption & Retention

Hyland; Poland; On-site; PLN 121,000 - 132,000; Full time

Job summary

Hyland is seeking a Customer Success Manager to drive value for customers post-implementation in Poland. You will lead the customer journey, protect ARR, and foster growth by partnering with sales, product, and support teams.

The role emphasizes proactive engagement and advocating for the customer voice across the organization. The role requires strong communication, project management, and the ability to manage multi-functional initiatives with up to 25% travel.

Qualifications

• Bachelor's degree or equivalent experience is required.
• Minimum 1 year of experience as a Customer Success Manager.
• Experience managing or participating in projects.
• Strong written and oral communication skills.
• Willingness to travel up to 25%.

Responsibilities

• Act as primary point of contact and trusted advisor to customers throughout their lifecycle.
• Design and execute Success Plans with clear objectives reviewed monthly.
• Mitigate risk with Save Plans and cross-functional coordination to protect ARR.
• Deliver business reviews with internal teams and represent customer voice for product/marketing/sales.
• Advise on product feature priorities and assist with customer references and advocacy.
• Collaborate with Customer Care and Technical teams to manage escalations and commitments.

Skills

Communication skills

Organizational skills

Project management

Cross-functional collaboration

Customer relationship management

Education

Bachelor's degree or equivalent experience

Job description

Hyland is seeking a Customer Success Manager to drive value for customers post-implementation in Poland. You will lead the customer journey, protect ARR, and foster growth by partnering with sales, product, and support teams.

The role emphasizes proactive engagement and advocating for the customer voice across the organization. The role requires strong communication, project management, and the ability to manage multi-functional initiatives with up to 25% travel.