Customer Success Manager — Retention & Renewals (Poland)

LevelBlue, LLC.; Poland; Hybrid; PLN 120,000 - 180,000; Full time

Benefits offered by this job

Contract of employment

Sport card

Life insurance

Medical insurance

Lunch card

Annual bonus

Employee assistance program (EAP)

The employee pension scheme (PPE)

Job summary

LevelBlue, LLC in Poland seeks a motivated Customer Success Manager to support customer satisfaction, retention, and growth. You will manage a portfolio of customers, helping them achieve business outcomes through effective and proactive account management, and support the renewal process to ensure timely renewals and minimize churn.

The ideal candidate is an excellent communicator, highly organized, data-driven, and passionate about helping customers succeed.

Qualifications

• 1–3 years of experience in Customer Success, Account Management, Sales, Customer Support, or related customer-facing role.
• Strong communication and relationship-building skills.
• Excellent organizational and time-management abilities.
• Experience using CRM systems such as Salesforce, HubSpot, or similar platforms.
• Ability to manage multiple priorities and customer relationships simultaneously.

Responsibilities

• Serve as the primary point of contact for an assigned portfolio of customers.
• Build trusted relationships with customer stakeholders and end users.
• Conduct regular customer check-ins, business reviews, and success planning sessions.
• Develop an understanding of customer goals, challenges, and use cases.
• Proactively identify and address customer concerns before they become escalations.
• Partner with Support, Product, and Sales teams to resolve customer issues.
• Create and execute customer success plans for key accounts.
• Encourage participation in customer advocacy programs, case studies, and reference opportunities.
• Maintain accurate customer records within CRM and Customer Success platforms.
• Track customer health scores, engagement metrics, and success milestones.
• Provide feedback to leadership regarding customer trends, risks, and opportunities.
• Manage a queue of assigned customer renewals.
• Initiate renewal discussions 90–120 days before contract expiration.
• Review renewal opportunities and identify potential risks.
• Partner with Sales and Account Management teams on renewal strategies.
• Identify at-risk customers and develop action plans to improve retention.
• Communicate renewal timelines, pricing, and contract requirements.
• Assist with renewal forecasting and pipeline reporting.
• Support negotiation discussions within established approval guidelines.
• Ensure contracts and renewal documentation are completed accurately.
• Maintain renewal records and update CRM systems.
• Track renewal status and escalated risks appropriately.

Skills

Communication

Relationship building

Organization

Time management

CRM systems (Salesforce/HubSpot)

Multitasking

Education

High school diploma

College degree preferred

Tools

Salesforce

HubSpot

Job description

LevelBlue, LLC in Poland seeks a motivated Customer Success Manager to support customer satisfaction, retention, and growth. You will manage a portfolio of customers, helping them achieve business outcomes through effective and proactive account management, and support the renewal process to ensure timely renewals and minimize churn.

The ideal candidate is an excellent communicator, highly organized, data-driven, and passionate about helping customers succeed.