Polish-Speaking Enterprise CS Lead - AI Growth & Adoption

ElevenLabs

Poland

Remote

PLN 220,000 - 320,000

Full time

14 days+

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Job summary

ElevenLabs is seeking a Senior Customer Success/Account Manager for Central and Eastern Europe, based in Poland. You will onboard customers, drive adoption across the ElevenLabs platform, and own commercial outcomes including renewals and cross-sell opportunities.

You will collaborate with Sales, Engineering, and Customer Success to turn technical success into durable revenue growth, joining an early GTM team committed to building and not just executing a playbook.

Qualifications

7+ years of Customer Success or Account Management in B2B SaaS or AI/ML products.
Experience driving revenue outcomes, including quotas and cross-sell/renewals.
Strong understanding of the CEE market landscape and cultural nuances.
Familiarity with AI agents and APIs/SDKs.
Excellent problem-solving, technical and analytical skills.
Strong communication and relationship-building across org levels.
Fluent in Polish and English.

Responsibilities

Onboard and enable across multiple products for enterprise customers.
Analyze product usage to identify friction and drive adoption.
Own commercial outcomes including Net Revenue Retention and expansion.
Identify expansion opportunities, renewals, and upsells with Sales, Engineering and CS leadership.
Help build the early regional GTM team and scale initiatives.